Claims Examiner II

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🔥 2 minutes ago

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Logo of Lincoln Financial

Lincoln Financial

10,000+ employees

Founded 1905

💼 Consulting

⚖️ Legal

💸 Finance

Consulting • Legal • Finance

Lincoln Financial is an organization dedicated to protecting the privacy and security of its job applicants. It actively informs candidates about potential recruitment scams and outlines its robust hiring procedures, making clear that they do not request sensitive personal information during the application process. The company offers a diverse range of career opportunities across various fields including actuarial, finance, legal, and customer service, and is committed to maintaining equal employment opportunities.

📋 Description

• Provide customer service to internal and/or external stakeholders • Recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs on routine work independently • Recognizes issues or concerns for assigned area(s) of responsibility, explains effect on the customer's service experience, and suggests process improvements • Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility • Reviews increasingly complex submitted claim information for payment • Ensures the accuracy and completeness of submitted claims • Escalates claims issues/concerns to senior team members and/or management • Processes increasingly complex partial disability claims for payment or denial in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards • Reviews and provides specific information to increasingly complex questions/concerns from internal/external stakeholders by applying expended knowledge • Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately • Makes routine & non-routine decisions, applying limited but increasingly more discretion within role

🎯 Requirements

• 2 - 3 Years of claims experience that directly aligns with the specific responsibilities for this position • High School or GED (Minimum Required) • Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form • Works with mathematical concepts such as addition, subtraction, multiplication, division, averages and/or variances • Ability to work with others in a team environment • Experience with DocsNet claim system (Nice-to-have) • Demonstrates excellent written and verbal communication skills (Nice-to-have) • Ability to read, analyze and interpret internal documents such as policies and standard operating procedures (Nice-to-have) • Ability to perform under stress in cases of emergency, critical or hazardous situations (Nice-to-have) • Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail (Nice-to-have)

🏖️ Benefits

• PTO/parental leave • Competitive 401K and employee benefits • Free financial counseling • Health coaching • Employee assistance program • Tuition assistance program • Work arrangements that work for you • Effective productivity/technology tools and training

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