Senior Associate Quality Auditor – Long Term Disability

🔥 13 hours ago

🌾 Nebraska, North Carolina – Remote

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💵 $59.3k - $94.8k / year

⏰ Full Time

🟠 Senior

🔎 Auditor

👻 Ghost score 0%

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Logo of Lincoln Financial

Lincoln Financial

10,000+ employees

Founded 1905

💼 Consulting

⚖️ Legal

💸 Finance

Consulting • Legal • Finance

Lincoln Financial is an organization dedicated to protecting the privacy and security of its job applicants. It actively informs candidates about potential recruitment scams and outlines its robust hiring procedures, making clear that they do not request sensitive personal information during the application process. The company offers a diverse range of career opportunities across various fields including actuarial, finance, legal, and customer service, and is committed to maintaining equal employment opportunities.

📋 Description

• Conduct quality assurance reviews and audits to identify trends, performance gaps, and customer experience opportunities • Conduct PG reviews to identify trends, performance gaps, and customer experience opportunities • Identify internal control weaknesses, process gaps, and business risks, including potential financial impacts • Recommend and support corrective actions to strengthen controls and improve outcomes • Analyze performance trends, audit results, and operational data to identify root causes and areas for improvement • Recommend process enhancements, procedural changes, and performance improvement strategies • Identify training needs and develop solutions to address knowledge or skill gaps • Partner with leadership, finance, training, and operational teams to address identified risks and control deficiencies • Communicate findings, recommendations, and action plans to key stakeholders • Monitor remediation efforts to ensure successful and sustainable resolution of issues • Serve as a subject matter expert and resource for escalated quality and service-related concerns • Share technical knowledge and best practices with team members • Develop, maintain, and deliver quality assurance documentation, training materials, and educational resources to improve performance and compliance

🎯 Requirements

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required) • 3+ Years of LTD claims experience that directly aligns with the specific responsibilities of this role (Required)

🏖️ Benefits

• Clearly defined career tracks and job levels • Leadership development and virtual training opportunities • PTO/parental leave • Competitive 401K and employee benefits • Free financial counseling, health coaching and employee assistance program • Tuition assistance program • Work arrangements that work for you • Effective productivity/technology tools and training • Annual Incentive Program eligibility • Long-term incentives may be available • Sales incentives may be available • Lincoln’s standard benefits package

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