Peer Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $23 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Lines for Life

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1992

🤝 Non-profit

🏥 Healthcare

🌍 Social Impact

💰 $1M Grant - Lines for Life on 2019-04

Non-profit • Healthcare • Social Impact

Lines for Life is a nonprofit organization dedicated to preventing substance abuse and suicide and promoting mental wellness. It operates 24/7 crisis lines (including alcohol & drug helplines, a military helpline, Senior Loneliness Line, and YouthLine) staffed by trained volunteers and professionals, offers prevention education and training for schools and communities, and engages in public policy and advocacy to reduce stigma and improve systems of care. Lines for Life provides targeted support for youth, veterans, people in recovery, and underserved communities while working locally and nationally to influence policies related to mental health and substance use.

📋 Description

• Answer referred calls from 988 contacts using peer-support delivery practices • Complete intakes into the peer follow-up program • Manage a caseload of callers in the peer follow-up program • Place assigned outbound follow-up calls • Provide referrals for long-term community peer support • Assist with resource verification • Document calls promptly with key information • Consult supervisors regarding high-acuity and complex calls • Perform administrative and organizational duties as needed • Model Lines for Life’s organizational culture, goals, and philosophies • Participate in recorded-call quality assurance reviews and receive clinical feedback • Work with supervisors who may listen in on acute or high-risk crisis contacts • Complete required crisis intervention and ongoing training

🎯 Requirements

• Strong communication and interpersonal skills • Ability to handle high levels of stress • Ability to develop meaningful connections and empathize • Team-oriented • Proficiency in web-based computer environments and multi-line phone systems • HIPAA-compliant workspace at home • Private high-speed internet • Stable internet speed of 10 Mbps upload and download, jitter below 20, and 0% packet loss • Strong attendance and punctuality • Ability to consistently work full scheduled shifts and provide at least 2 weeks’ notice for time-off requests when possible • Internal candidates must be willing to obtain Peer Support Specialist certification in Oregon • Preferred: Certified Recovery Mentor certification • Crisis intervention experience preferred • Call center experience preferred • Must pass clinical and technical telecommuting evaluations • Must be approved to work by the Oregon Department of Human Services’ Background Check Unit • Ability to work Thursday–Monday, 1:30 PM–10:00 PM Pacific time, 40 hours per week • Windows-based PC environment • Graduate degree in a related field is eligible for a pay differential, but is not required

🏖️ Benefits

• $2 per hour differential for employees with a graduate degree in a related field, if applicable • Oregon employees: 2% differential over base rate for hours worked in Oregon • Health, vision, and dental coverage, including $11,400 in premium coverage • Full coverage of short- and long-term disability and life insurance premiums • Matching 401(k) plan equivalent to 3% of annual salary after match eligibility date during the first 2 years • Flexible spending plan • Employee assistance program • Free Fitbit • Employer-paid Peer Support Specialist certification for selected internal candidates • Ongoing training and professional development • Remote work arrangement • Reasonable accommodations during application and interview process

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