Client Help Desk Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Liquidity Services

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

📦 Logistics

🏪 Marketplace

🛍️ eCommerce

Logistics • Marketplace • eCommerce

Liquidity Services is an online marketplace and asset recovery company that helps organizations monetize surplus, returned, obsolete and used assets through auctions, direct sales, and managed liquidation services. The company provides industrial, retail and government solutions including asset valuation, returns management, e-commerce seller self-service, and marketing to maximize recovery across hundreds of asset categories. Liquidity Services operates multiple marketplaces and platforms, serving thousands of sellers and millions of buyers worldwide to convert excess assets into cash.

📋 Description

• Provide telephone, email, and online chat support to clients and internal stakeholders • Respond to inquiries regarding marketplace functionality, account maintenance, listings, auctions, removals, reporting, and operational processes • Conduct client training and provide guidance on marketplace tools, best practices, and system functionality • Document client interactions accurately in the CRM system • Investigate, troubleshoot, and resolve complex client, account, marketplace, operational, and system issues • Analyze issues, identify root causes, and coordinate resolutions with Product, IT, Operations, Finance, Account Managers, and other departments • Monitor support requests and prioritize workloads based on urgency and business impact • Escalate unresolved issues and maintain stakeholder communication throughout resolution • Track recurring issues and recommend improvements to operational processes and client experiences • Process price adjustments, bid awards, credit reversals, pickup reversals, sales tax removals, and other account-related requests • Support account maintenance, account cleanup, reporting requests, audits, and operational reviews • Perform quality assurance activities to ensure marketplace accuracy and compliance • Support operations across GovDeals, Bid4Assets, Sierra, and other company platforms • Develop and maintain standard operating procedures, documentation, and knowledge resources • Participate in testing and validation for system enhancements and process improvements • Participate in special projects and other assigned duties • Provide no supervisory responsibilities

🎯 Requirements

• Associate degree in communications, business, or a related field required; an equivalent combination of education and experience may be considered • Minimum of four (4) years of customer service, client support, account support, help desk, or operational support experience required • Preferred experience supporting web-based applications, SaaS platforms, online marketplaces, or technology-enabled services • Experience troubleshooting operational, account, and system-related issues in a customer-facing environment preferred • Demonstrated ability to manage complex client issues and work effectively across multiple departments • Strong customer service and relationship management skills • Excellent troubleshooting and problem-solving abilities • Ability to analyze issues, identify root causes, and recommend effective solutions • Strong verbal and written communication skills • Ability to manage multiple priorities in a fast-paced environment • Detail-oriented with strong organizational and follow-through skills • Ability to work independently and exercise sound judgment • Proficiency with Microsoft Office applications, CRM systems, and support ticketing platforms • Ability to learn and adapt to new technologies, systems, and processes • Reliable high-speed internet service and cellular phone coverage • Quiet, distraction-free work environment during business hours • Ability to work primarily from a remote home office and use standard office equipment • Ability to communicate effectively via video, phone, and electronic communication • Occasional travel availability, up to 10%

🏖️ Benefits

• Annual discretionary bonus • Competitive wages • Healthcare (medical, dental, vision, prescription drugs, FSAs) • 401(k) plan • Paid time off (PTO) and holidays • Paid parental leave • Life and disability insurance • Employee assistance program (EAP) • Professional development and tuition assistance • Remote, home-office work environment