Implementation Consultant

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🛠️ Implementation Specialist

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ListEngage

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

☁️ SaaS

🤖 Artificial Intelligence

Marketing • SaaS • Artificial Intelligence

ListEngage is a Salesforce exclusive Marketing Cloud Full Stack Partner that focuses on driving digital transformation through data-driven personalization, AI integrations, and enhanced customer experiences. With over 20 years of experience, ListEngage helps businesses optimize their use of Salesforce technologies across various clouds, including Marketing Cloud, Service Cloud, and Data Cloud, to achieve ambitious marketing goals and deeper customer engagement.

📋 Description

• The Implementation Consultant partners with clients to successfully deploy and adopt Salesforce solutions that support their business goals. • This role works closely with clients and internal project teams to configure solutions, gather requirements, perform testing, deliver training, and support go-live activities. • Participate in Salesforce implementation projects of varying size and complexity. • Support the gathering and documentation of business requirements through discovery sessions and client meetings. • Configure Salesforce solutions based on documented business requirements and best practices. • Assist with data migration, validation, and system testing activities. • Execute and document functional testing and support user acceptance testing (UAT). • Create and maintain project documentation, training materials, and user guides. • Deliver client demonstrations and end-user training sessions. • Assist clients during application launch and go-live activities. • Provide post-implementation support and issue resolution prior to transition to ongoing support teams. • Identify opportunities for process improvement and recommend solutions to clients and project teams. • Build positive and professional relationships with client stakeholders. • Communicate project updates, progress, and action items both internally and externally in a timely manner. • Respond to client inquiries and requests with a high level of customer service. • Participate in client workshops, meetings, demonstrations, and training sessions. • Escalate project risks, issues, and blockers appropriately. • Collaborate with architects, developers, project managers, and fellow consultants to deliver successful projects. • Participate in project planning, status meetings, and internal team discussions. • Contribute to project documentation and knowledge-sharing efforts. • Support internal initiatives focused on improving delivery processes and best practices. • Maintain accurate project-related documentation and time tracking. • Provide timely and accurate project status updates. • Escalate project concerns, risks, and resource needs as appropriate. • Meet utilization, quality, and professional development expectations. • Pursue ongoing learning and Salesforce certification goals. • Demonstrate company values and contribute positively to team culture.

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and experience • 1–3 years of experience in Salesforce administration, implementation, consulting, business systems, or a related technical role • Experience working directly with customers or internal stakeholders • Experience with Salesforce Sales and Service Cloud, Marketing Cloud, or other Salesforce Cloud preferred • Exposure to software implementation projects or business process improvement initiatives preferred • Salesforce certifications a plus or the ability to obtain Salesforce Certifications within six months of hire

🏖️ Benefits

• Competitive salary and performance-based incentives • Comprehensive benefits package, including health, dental, and vision insurance • Opportunities for professional development and career growth • A collaborative and inclusive work environment • Currently 100% remote work arrangements