Call Center AR Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Lithia & Driveway

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1946

🚘 Automotive

🚗 Transport

🛒 Retail

💰 Post-IPO Debt on 2019-12

Automotive • Transport • Retail

Lithia & Driveway is one of the largest providers of personal transportation solutions in the United States. The company is among the fastest growing in the Fortune 500, allowing consumers to buy, sell, and service vehicles either digitally or through its 297 locations across the US and Canada. Lithia & Driveway is committed to improving and giving back to the communities it serves, embodying its mission statement 'Growth Powered by People'.

📋 Description

• Manage and prioritize a high-volume AR portfolio across a large customer base • Communicate with customers through 100+ emails per day and a minimum of 50 outbound calls daily • Drive timely payment collection while maintaining a strong customer experience • Handle inbound AR-related calls and billing inquiries with professionalism and urgency • Analyze customer communications and proactively address key issues to reduce repeat contact and back-and-forth • Research and resolve service and parts billing discrepancies • Interpret and communicate third-party data exchanges clearly and effectively to customers • Maintain accurate records, reporting, and system updates (including Excel-based tracking) • Partner with internal teams and utilize tools such as SharePoint to manage documentation and workflows • Respond to both internal and external inquiries within established service-level timelines

🎯 Requirements

• Experience in a high-volume communication environment (verbal & written) • Prior remote work experience required • Ability to quickly identify key information and drive efficient resolution • Working knowledge of Excel and SharePoint • Strong attention to detail, time management, and prioritization • Customer service, collections, or AR experience strongly preferred

🏖️ Benefits

• Competitive pay • Medical, Dental and Vision Plans • Paid Holidays & PTO • Short and Long-Term Disability • Paid Life Insurance • 401(k) Retirement Plan • Employee Stock Purchase Plan • Lithia Learning Center • Vehicle Purchase Discounts • Wellness Programs