Member Support Associate

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🔥 0 minutes ago

🐻 Alaska, California – Remote

🐻 Alaska – Remote 🏄 California – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Lively, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

⚕️ Healthcare Insurance

☁️ SaaS

Finance • Healthcare Insurance • SaaS

Lively, Inc. is a company that provides a suite of flexible employee benefits solutions focused primarily on Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Health Reimbursement Arrangements (HRA), and other employer-sponsored saving and spending accounts. The company aims to simplify benefits administration for employers while maximizing healthcare savings for individuals, featuring transparent pricing and robust customer support. Lively also offers related products such as COBRA, Direct Bill, Lifestyle Spending Accounts, and Medical Travel Accounts, all designed to enhance employee satisfaction and employer retention strategies. Their technology and customer service have positioned Lively as a leading provider in the benefits solutions industry, with a commitment to innovation and ease of use.

📋 Description

• We’re looking for curious and excited Member Support Associates to join our team! • We love leaving our customers happy with the support they receive when they contact us. • Top notch customer service over the phone, through email, and chat is our priority. • In this role, you’ll be on the front lines speaking with new or returning customers, answering their questions or concerns. • You’ll have to break out your creativity, and curiosity, while leveraging your innate empathy, to leave each customer feeling positive and satisfied after every interaction.

🎯 Requirements

• Able to work an 8 hour shift from 10:30-7pm MT, Monday - Friday. • Wired (not wi-fi) access to a DSL/Cable internet connection with sufficient speed and stability to minimize connectivity issues. • Customer Service — Help Lively end-users via phone, email, and chat during business hours. • Timely & Accurate Support — Leave each customer happy with accurate and timely information. • Problem Solving — Simplify and solve complex tasks related to all Lively products. • Reporting & Data — Generate bug reports for reproducible product issues, and create and resolve task incidents in Jira for data reconciliation needs. • Adaptable — Our busy Open Enrollment and tax season (each year from November through April) challenges us to be flexible and adaptable in order to continue to provide excellent support despite high customer volume. • Detail-oriented — You have exceptional attention to detail and can work on various tasks or use diverse systems simultaneously. • Communicator — You bring strong written, verbal, and listening skills, enabling you to understand complex issues, communicate their solutions and deliver an amazing customer experience. • Passionate — We need team members who bring their enthusiasm and empathy to each interaction in order to make a meaningful difference in our customers' lives. You are more than just committed to helping our customers find the answers they need, you want to go above and beyond. • Cool as a Cucumber — You also know how to stay cool, calm, and collected, even when situations get heated. • Team-player — You have a good sense of humor and a down-to-earth personality. We work hard, have fun, and treat people with respect here. • Bachelor’s degree from an accredited college or university is preferred, but not required. • If you are proficient in both English and Spanish that is a big plus!

🏖️ Benefits

• competitive salaries • stock options • medical, dental, vision, life and disability coverage • an HSA with employer contribution • FSA • paid parental leave • medical travel benefits • a 401k plan • flexible vacation policy • lifestyle spending accounts • more!