Client Development Director

🔥 18 hours ago

🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote ⛷️ Utah – Remote

💵 $136k - $170k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Live Nation Entertainment

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

📱 Media

💰 Post-IPO Debt on 2023-01

Media • Entertainment

Live Nation Entertainment is the global leader in live entertainment, powering unforgettable experiences around the world. Artist-powered and fan-driven, Live Nation works with musicians to bring their creativity to life on stages across the globe. As the top producer of concerts, ticket seller, and brand connector to music, Live Nation's platform leads the market in these three core industries. Their mission extends beyond entertainment, aiming to uplift, inspire, and create memories through the power of live music.

📋 Description

• Manage, support, and service account-related needs for assigned TM Sports clients • Source and secure new business • Act as the internal voice of the customer to deliver exceptional client experiences and outcomes • Direct and collaborate on an account management blueprint to maximize revenue and renewals • Develop and implement upselling strategies for products, programs, and services • Track, monitor, and adjust plans to maximize ticket sales and revenue • Develop, share, and implement best practices for assigned market segments • Forecast client ticket and revenue contributions through client-level business plans • Provide ad hoc sales operations support • Monitor support-team service levels and SLA compliance • Coach and collaborate with client support, marketing, and account management teams • Retain clients and maximize margin levels through renewal engagement • Collaborate cross-functionally to maximize client satisfaction scores • Identify business opportunities and direct the client acquisition process against annual sales goals • Conduct strategic account reviews and identify products and pricing aligned with client needs • Develop relationships with key system and product users and provide product feedback • Identify opportunities for new products and enhancements • Address client concerns and resolve issues promptly • Deliver market analysis, competitor assessments, and market intelligence • Maintain accurate contact and account details in Salesforce • Monitor competitors and potential collaborators for opportunities and threats • Coordinate responses to RFPs • Retain accounts through relationships with key decision-makers and users • Drive TM1 Marketing product adoption and manage local nuances

🎯 Requirements

• Minimum 10–12 years’ experience in the live entertainment industry, with a strong focus on account management and account development • BA/BS or college diploma in Business, Marketing, or a related field and/or equivalent work-related experience • Experience with live event ticketing or real-time inventory management systems preferred • Strong presentation and project management skills • Proven track record of exceeding sales targets • Experience leading change in a complex matrix-oriented organization, with strong emphasis on team development • High-level knowledge of digital media and industry trends • Strong competence in Microsoft Word, Excel, and PowerPoint • Experience in the live entertainment industry, especially with a major league sports team and major market venue, highly desirable • AI skills and understanding highly desirable • Strong understanding of technology-enabled products, software platforms, APIs, integrations, and data-driven solutions for complex consultative sales cycles • Experience creating and delivering client presentations • Analytical and strategic thinking • Excellent customer service, communication, and consulting skills • 35%–50% travel required

🏖️ Benefits

• Medical, vision, dental, and mental health benefits for you and your family • Health care concierge • Flexible Spending Account (FSA) or Health Savings Account (HSA) • Free concert tickets • Generous paid time off, including paid holidays, sick time, and personal days • 401(k) program with company match • Stock reimbursement program • Caregiver leave • Baby bonuses • Fertility, adoption, foster, or surrogacy support • Career and skill development programs through School of Live • Tuition reimbursement • Student loan repayment • Volunteer time off • Crowdfunding match