Manager, Specialty Ticketing Operations

🕒 2 days ago

🗽 New York – Remote

🗽 New York – Remote

💵 $64k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Live Nation Entertainment

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

📱 Media

💰 Post-IPO Debt on 2023-01

Media • Entertainment

Live Nation Entertainment is the global leader in live entertainment, powering unforgettable experiences around the world. Artist-powered and fan-driven, Live Nation works with musicians to bring their creativity to life on stages across the globe. As the top producer of concerts, ticket seller, and brand connector to music, Live Nation's platform leads the market in these three core industries. Their mission extends beyond entertainment, aiming to uplift, inspire, and create memories through the power of live music.

📋 Description

• Design, launch, and manage specialty ticketing products, including venue memberships, premium seating packages, and seat upgrade programs • Map customer journeys for new initiatives to ensure a positive fan experience from initial purchase through day of show • Present new specialty ticketing initiatives to leadership and key stakeholders, incorporating feedback and securing necessary approvals prior to launch • Partner closely with Ticketmaster and third-party vendors to maximize platform capabilities • Identify opportunities to improve processes, increase efficiency, and drive revenue • Compile sales and operational performance metrics and present to leadership • Perform other duties and responsibilities as assigned

🎯 Requirements

• Bachelor's degree preferred • 3-5 years of relevant experience in ticketing operations, e-commerce operations, or a related field • Ticketing experience with Ticketmaster Host or Archtics preferred • Excellent technical proficiency and ability to analyze and interpret data • Creative thinker who can both conceptualize and execute complex workflows to accomplish business needs • Self-starter who is adept at anticipating the needs of their team and the larger organization • Ability to manage multiple simultaneous projects

🏖️ Benefits

• Medical, vision, dental and mental health benefits for you and your family • Free concert tickets, generous paid time off including paid holidays, sick time, and personal days • 401(k) program with company match, stock reimbursement program • New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support • Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment • Volunteer time off, crowdfunding match