Client Success Coordinator

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⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Liviniti

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🤝 B2B

Healthcare Insurance • Pharmaceuticals • B2B

Liviniti is a pass-through pharmacy benefit manager (PBM) that helps employers and health systems reduce prescription drug costs through transparent pricing, clinical programs, and drug sourcing. The company offers 100% rebate pass-through, a flat administrative fee, access to claims and rebate details for full visibility, customizable formularies and networks, prior authorization focused on lowest net cost, and specialized solutions like LivLite for managing GLP‑1 weight-loss drugs. Liviniti emphasizes B2B service, clinical value, and continuous innovation to lower pharmacy spend while maintaining member support and service.

📋 Description

• Ensure the success and satisfaction of health system and hospital clients. • Manage client relationships and oversee the implementation process. • Drive project management initiatives to enhance client experience and operational efficiency. • Respond to all client inquiries and address needs in a timely manner. • Prepare account management-related documents and follow-ups from client meetings. • Ensure discussions are documented and follow-ups are delivered within timelines. • Maintain records of project information and objectives of assigned clients. • Adhere to procedural and quality standards. • Utilize project management skills to track milestones and deliverables. • Oversee and manage all ID Card processes and issues.

🎯 Requirements

• Bachelor’s degree in health administration, business, I/O Psychology, or related field required. • Must demonstrate good presentation skills and excellent negotiation skills. • Intermediate or great proficiency with MS Excel, Word, PowerPoint, Project, and Outlook. • Outstanding numeric, verbal, written, logic, and analytical skills. • Excellent verbal and written communication skills, establishing rapport and working with others. • Program performance and understanding of healthcare analytics. • Experience preparing and interpreting reports. • Capability to efficiently complete tasks in a fast-paced environment. • Prior PBM experience preferred. • Pharmacy Technician license or national certification is preferred.

🏖️ Benefits

• Medical, Dental, Vision insurance • Disability and Life insurance • Employee Assistance Program • Remote work options • Generous Paid-Time Off • Annual Reviews and Development Plans • Retirement Plan with company match immediately 100% vested