Inside Sales Representative – Bilingual (Fr/Eng)

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🕒 July 2

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LKQ Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

🚘 Automotive

🤝 B2B

🏭 Manufacturing

Automotive • B2B • Manufacturing

LKQ Corporation is the leading provider of alternative aftermarket, specialty salvage and recycled auto parts and related services to repair and accessorize vehicles. Operating across North America, Europe and Taiwan, LKQ offers a broad range of replacement parts—including remanufactured engines and transmissions, OE and aftermarket components, paint products, specialty vehicle accessories, and heavy-truck products—through a large network of wholesale, retail and remanufacturing operations. The company emphasizes recycling and sustainability (calling itself the largest recycler in the automotive industry), has grown via internal development and roughly 270 acquisitions, and operates roughly 1,400+ locations with tens of thousands of employees serving both commercial customers and consumer-facing channels.

📋 Description

• Conduct outbound phone sales calls to established customer base, promoting sales of new and existing products & services. • Conduct daily maintenance of CRM database to ensure all customer/account information is accurate and current. • Perform analysis of individual customer base to determine causes for customer growth and/or decline • Continuously augmenting your product and industry knowledge through company and supplier training and self-directed learning. • Provide front-line incoming phone queue support, including technical support • Proper entry of quotes and orders. • Serve as the initial point of contact for all customer service-related issues/concerns • Build long-lasting business relationships with the customer base • Maintain daily phone metric standards established by the management team • Provide a positive customer service experience that includes anticipating and evaluating the customer's needs while answering questions about parts, pricing, product availability, and company services. • Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods. • Accurately complete supporting order documentation • Cultivate new business by prospecting and developing relationships with potential customers. • Contact customers with unit prices, shipping date, anticipated delays, and any additional information as needed. • Advise the customer on substitution or modification of the part when the part requested is not available. • Process orders -- perform order entry, review orders for correct handling, pricing, quantities, and shipping data. • Independently evaluate criteria and propose an appropriate price for parts • Assume other duties as assigned.

🎯 Requirements

• 1+ years of related applicable call center experience. • HS Diploma or equivalent. • Solid Microsoft Office experience • Strong time management and organization skills • Strong written and verbal communication skills • Demonstrates attention to detail and accuracy in work assignments. • Ability to communicate effectively and tactfully with customers • Ability to thrive in a group/team environment • Flexible to work variable schedules, if needed. • Ability to work under pressure comfortably. • Ability to travel, up to 10%, for customer visits or trade shows • Will show up on time, as scheduled

🏖️ Benefits

• Health & Wellness Benefits - Medical, Dental, Vision, and more to support your physical and mental well-being • Retirement Savings Plan (RSP) with a generous company match • Paid Time Off & Holidays • Expanded Employee Assistance Program (EAP) resources through GreenShield+ • Tuition Assistance Program • Employee Referral Bonus Program • Exclusive Employee Discounts • Company-paid training • Company-provided uniforms