Senior Service Solutions Analyst

🔥 4 hours ago

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

⏰ Full Time

🟠 Senior

🧐 Business Analyst

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Loftware

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1986

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise • Manufacturing

Loftware is a provider of cloud-based labeling and packaging artwork management software for global enterprises. Its SaaS platform centralizes label design, printing, compliance, and workflow automation, integrates with ERPs (SAP, Oracle, Microsoft Dynamics) and other business systems, and supports regulated industries such as life sciences, medical devices, and pharmaceuticals as well as manufacturing and consumer packaged goods. Loftware’s solutions enable validation-ready compliance, high-volume printing, connected packaging (QR/GS1 Digital Link), and improved traceability and time-to-market across supply chains.

📋 Description

• Partner with Sales, Solution Consultants, and Professional Services Delivery to scope, shape, and position services offerings. • Translate customer requirements into clear solution approaches, effort estimates, and high-quality Statements of Work (SOWs). • Lead discovery with prospects/customers to understand business objectives, current-state processes, constraints, and success criteria. • Develop effort estimates and resource models in partnership with Delivery Managers and Technical Consultants. • Draft and refine Statements of Work (SOWs) and supporting proposal content to ensure clarity, completeness, and alignment with commercial and delivery standards. • Partner with Account Executives and Solution Consultants on services strategy, proposal positioning, and customer presentations. • Maintain services pipeline hygiene by updating scoping artifacts, assumptions, and approvals in a timely manner. • Coordinate Sales-to-Delivery handoffs so project teams receive complete scope context and supporting documentation. • Communicate complex technical and delivery concepts in a clear, customer-friendly manner, tailoring detail level to the audience.

🎯 Requirements

• 5+ years of experience in professional services solutioning, solution consulting, delivery management, business analysis, or a related customer-facing role in enterprise software/SaaS. • Demonstrated experience scoping and documenting services engagements, including Statements of Work (SOWs) development, assumptions/dependencies, and change control. • Ability to estimate effort and translate requirements into phased delivery plans; familiarity with implementation methodologies (Agile, Waterfall, or hybrid). • Strong analytical and problem-solving skills, with the ability to synthesize inputs from technical and business stakeholders into clear recommendations. • Excellent written and verbal communication skills, including the ability to present services solutions and influence decisions with senior stakeholders. • Comfort working cross-functionally with Sales, Solution Consultants, Delivery, Product, and Engineering; able to manage multiple priorities in a deadline-driven environment. • Bachelor’s degree in Business, Information Systems, Engineering, Supply Chain, or related field (or equivalent experience). • Professional certifications (e.g., PMP, ITIL, Agile) are a plus.

🏖️ Benefits

• Comprehensive training to all employees • Emphasis on employee development • Inclusion, diversity, and belonging are paramount to our success