Observability Architect

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🔥 1 minute ago

🇺🇸 United States – Remote

💵 $110k - $145k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏛️ Architect

👻 Ghost score 2%

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Logicalis GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Logicalis GmbH is a service-oriented IT solutions and Managed Services provider, focusing on network and data center technology, as well as Unified Communications & Collaboration and Application & Information Management. With around 250 employees across seven locations, it generates approximately 185 million Euros in revenue in Germany. Inforsacom Logicalis is part of the globally operating Logicalis Group.

📋 Description

• Own the enterprise observability reference architecture and ensure platform effectiveness, signal quality, and operational impact across Managed Services • Evaluate platform capabilities, limitations, and roadmap alignment against customer and Managed Services needs • Ensure alerts entering ITSM are prioritized, correlated, and aligned to meaningful operational actions • Align telemetry to contractual obligations, SLA performance, and delivery reality • Ensure platform configuration and evolution align with multi-service environments, security, compliance, and MSP operational requirements • Serve as escalation point for Operations and Monitoring Engineers on complex alert, incident, and telemetry escalations • Lead observability governance cadence and community of practice • Maintain an agreed observability tool roadmap aligned with Global peers • Drive adoption of outcome-based observability practices • Partner with Service and Technology Architects to convert observability data into trusted service intelligence for leadership reporting, QBRs, and customer value articulation • Define observability requirements within service design, lifecycle governance, and service readiness • Lead cross-functional alignment across service architecture, operations, ITSM, and automation teams • Support customer reporting, proactive service communication, and articulation of Managed Services’ value • Establish KPI-driven review processes to improve monitoring quality and outcomes • Work with the AIOps team on event correlation, root-cause determination, automated remediation, and expansion of log ingestions • Design observability compliant with applicable regulatory requirements • Apply standards to architectural components to maintain a stable environment • Assess new service offerings such as APM, synthetics, NetFlow, and observability capabilities across service tiers • Reduce non-actionable alert volume, operational rework, and cost-to-serve • Improve alert actionability, signal-to-noise ratio, and MTTR through telemetry, event correlation, and alert prioritization • No supervisory responsibilities

🎯 Requirements

• Bachelor’s degree in a related field (IT, Computer Science, Business Administration, etc) • Equivalent combination accepted • 8+ years in monitoring/observability, including 5+ in an MSP or multi-tenant environment • Strong background in monitoring/observability platforms such as LogicMonitor, Datadog, Dynatrace, IBM Instana, Grafana, or similar APM/ITOM/AIOps platforms • OpenTelemetry experience • Log pipelines and cost optimization experience • CMDB and CI relationship modeling in ServiceNow • Synthetics and NetFlow experience • Experience scoring vendor RFPs and proofs of value • Experience designing platform-level architectures for MSP, enterprise, or large multi-tenant environments • Experience translating telemetry into business and service insights • Experience improving operational efficiency through telemetry strategy • Familiarity with CMMC, NIST, PCI, HIPAA/HITECH/HITRUST, and SOX compliance requirements and frameworks • Deep understanding of alerting strategies, signal quality, and operational workflows • Ability to balance short-term operational realities with long-term architectural maturity • Experience supporting NOC/Operations/Monitoring teams through escalations, including alert tuning, telemetry troubleshooting, and resolution of complex monitoring issues • Excellent organizational, time management, and multitasking skills • Proven ability to manage complex service environments and drive transformation • Excellent communication, stakeholder management, and analytical skills • ITIL Foundation Certification or equivalent knowledge of IT service management principles • Exposure to NOC, SOC, or MSP environments • Knowledge of common MSP tools, including RMM, PSA, and documentation platforms • Proficiency in Excel, Power BI, or similar reporting tools • Preferred certifications: DevOps Institute Observability Foundation Certification; LogicMonitor Certified Professional

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