Customer Success Manager

🔥 1 hour ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Logile, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

☁️ SaaS

🤝 B2B

🛒 Retail

SaaS • B2B • Retail

Logile, Inc. is a SaaS company that provides a unified store-operations and workforce optimization platform for retailers and food-focused stores. Its platform offers 15-minute self-learning forecasts for sales, items, traffic and staffing; labor modeling and staffing planning; dynamic store-level budgeting; task-based scheduling and time & attendance; fresh operations and production planning (recipes, yield, labeling); food safety and temperature monitoring; and execution/task-management features. Logile integrates with POS, ERP, HRIS and sensors to consolidate forecasting, labor, budgeting and execution into a single demand-driven system for grocery, convenience, QSR, big-box, and club retailers.

📋 Description

• Build and maintain effective relationships with customers and maximize their lifetime value within the assigned customer portfolio. • Assist in achieving customer success and growth by identifying add-ons and additional product or services opportunities. • Involved in each assigned project, beginning with project readiness, to help assess and define each customer’s long-term goals. • Develop relationships with key customer stakeholders and position themselves as a resource for the customer’s team. • Conduct regularly scheduled touch base calls with customer representatives, driving QBRs, managing escalated tickets, and advising internal Logile teams on how to best approach a customer’s needs.

🎯 Requirements

• 5-10 years or more of demonstrated customer success management experience, preferably within the retail industry. • Comfortable operating as a peer to senior leadership, challenging assumptions respectfully and driving alignment on key initiatives. • Experience with Workforce Management software, best practices, and strategies. • Experience with large retail organizations and familiarity with their needs and goals. • Ability to work with cross-functional teams on large scale software implementations. • Outstanding leadership, organizational, and communication skills. • Demonstrated ability to solve complex organizational problems. • BS/BA diploma in Business Management, Industrial Engineering, or similar. • Advanced proficiency in MS Office Suite (including Excel, PowerPoint), or other reporting tools.

🏖️ Benefits

• Equal Opportunity Employer • Inclusive environment for all employees and applicants. • Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.