Operations Mortgage Trainer

Job not on LinkedIn

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🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $68k - $78k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Longbridge Financial, LLC (NMLS# 957935)

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

🏠 Real Estate

💰 $259k Seed Round on 2013-12

Finance • Real Estate

Longbridge Financial, LLC is a top-ranked reverse mortgage company dedicated to helping older adults explore home equity options through reverse mortgages. With a variety of products like the Home Equity Conversion Mortgage (HECM) and Longbridge Platinum, they offer personalized financial solutions for seniors. Longbridge Financial takes pride in offering exceptional customer service, ensuring satisfaction through guidance and tailored mortgage options. The company is committed to transparency and fostering a strong relationship with its clients, providing valuable insights and support to manage finances during retirement.

📋 Description

• Support Longbridge Financial’s training and education program for Operations team members • Execute the company’s training and education program for Operations team members • Identify learning needs and develop training solutions based on adult learning models • Create training materials and deliver effective instruction • Develop and deliver onboarding, loan processing systems, refresher, product, process, compliance, and soft-skills training • Design, develop, and deliver training programs covering onboarding, process, systems, product, and compliance • Facilitate virtual and in-person training sessions • Manage new hire onboarding programs and training schedules • Support change management by developing and delivering training for new products, processes, technologies, and operational initiatives • Partner with Operations leadership, the Head of Operations, and SMEs to identify training needs and learning gaps • Conduct training needs analyses and provide coaching, refresher training, and performance support • Hold regularly scheduled meetings with Operations senior leaders to align training priorities with business needs • Create and maintain job aids, process guides, presentations, eLearning modules, knowledge assessments, and instructional videos • Review and improve existing training content and prepare refresher courses • Maintain current knowledge of company products, systems, policies, procedures, and regulatory requirements • Evaluate training effectiveness through assessments, observations, feedback, and performance metrics • Track training participation, completion, and performance data using the LMS and other reporting tools • Increase competency and productivity of experienced Operations professionals through group and individual training interventions

🎯 Requirements

• Bachelor’s degree required, or an equivalent combination of learning and development certification, education, and experience • 3+ years of training and/or education experience • At least two years of experience in the mortgage industry • Reverse mortgage experience preferred • Direct experience with loan processing desired • Ability to develop and deliver instructor-led, virtual, and self-paced training programs • Experience creating job aids, process guides, presentations, eLearning content, assessments, and reference documentation • Knowledge of adult learning theories and a wide variety of training techniques and technologies • Experience partnering with business leaders and subject matter experts to develop and maintain training curricula • Strong knowledge of mortgage products, loan origination processes, operational workflows, systems, and regulatory requirements • Working knowledge of RESPA, TILA/TRID, and HECM guidelines • Familiarity with loan origination and servicing systems such as QR, MeridianLink, ICE, LoanBridge, Salesforce, or similar platforms preferred • Experience using Learning Management Systems and eLearning development tools such as Articulate 360, Scribe, Camtasia, or similar platforms • Ability to analyze training effectiveness through feedback, assessments, quality reviews, and performance metrics • Ability to work in a fast-paced environment under time constraints and manage multiple projects • Core skills: training delivery and facilitation, curriculum development, coaching and mentoring, presentation skills, data analysis and reporting, relationship management and problem-solving, adaptability, organization, time management, attention to detail, and continuous learning • Ability to read, analyze, and interpret procedures, manuals, policies, and regulations • Above average oral and written communication skills, customer service, and analytical skills • Intermediate working knowledge of PC applications including Word, Excel, and MS Outlook

🏖️ Benefits

• Grow With Us – investment in employees through top-notch training and clear career paths • Team-building events • Friendly competitions • Open communication and collaboration culture • Medical insurance • Dental insurance • Vision insurance • HSA • FSA • Generous PTO • Paid holidays • Company-paid life insurance • 401(k) with company match • Voluntary products and discounts • Bonus eligibility