Head of Revenue Operations

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $180k - $275k / year

⏰ Full Time

🔴 Lead

💹 Revenue Operations

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Loop

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🏢 Enterprise

💰 $65M Series B on 2021-07

eCommerce • SaaS • Enterprise

Loop is a comprehensive returns management platform designed for eCommerce brands. It helps businesses optimize operations related to returns, post-purchase experiences, and reverse logistics. The platform offers features like automated returns, fraud prevention, exchanges, insights, and workflows, which are customizable to fit any brand's needs. Loop integrates seamlessly with popular applications, especially those on Shopify, and allows businesses to handle millions of returns efficiently, driving customer loyalty and retaining revenue. The company's service is scalable, secure, and supported by an enterprise-level service delivery team.

📋 Description

• Own GTM Analytics, Reporting, and Business Insights • Lead Loop’s GTM analytics and reporting strategy, providing clear visibility into performance, risk, and opportunity across the funnel. • Own forecasting, capacity planning, pipeline health, and performance management, partnering closely with Finance on planning and unit economics. • Build and maintain executive-level dashboards and models that inform proactive decision-making and serve as the single source of truth for GTM metrics. • Scale Systems and Revenue Technology • Own and optimize Loop’s GTM tech stack, including Salesforce and adjacent tools such as Gong, Replit, Lovable, Hex, Looker, Notion, and various AI Tools (Claude). • Evaluate, implement, and integrate new systems and AI-driven solutions to improve efficiency, insight, and execution. • Ensure strong adoption, clean data architecture, and scalable infrastructure across GTM teams. • Drive Enablement and Operational Consistency • Develop the processes, documentation, and training needed to support consistent execution across Sales, Marketing, and Merchant Success. • Strengthen onboarding, tool adoption, and ongoing enablement for GTM teams as Loop scales. • Define, monitor, and improve SLAs across the merchant journey, from pre-sale through post-sale. • Lead and Elevate Revenue Operations as a Strategic Function • Lead and develop Loop’s Revenue Operations team, setting clear expectations around ownership, accountability, and impact. • Establish RevOps as a strategic partner to GTM leadership through strong prioritization, execution, and operational discipline. • Create and maintain a clear RevOps roadmap that aligns cross-functional priorities and provides visibility into tradeoffs and progress.

🎯 Requirements

• 12 to 15 years of experience in Revenue Operations, Sales Operations, or GTM Operations. • Director-level leadership experience with direct people management responsibility. • Proven experience scaling a B2B SaaS business through the $50M to $100M+ ARR range. • Deep expertise in analytics, reporting, and modeling, including forecasting, capacity planning, pipeline analysis, and unit economics. • Strong data visualization skills and experience with modern analytics tools. • Proven experience owning and optimizing CRM and GTM systems, with Salesforce experience strongly preferred. • Comfort working with technical tools and platforms, and a clear interest in applying AI to improve how teams operate. • Track record of close partnership with Finance and GTM leadership. • High ownership mindset with disciplined prioritization and clear decision-making across competing demands. • Experience operating in fast-moving, resource-conscious environments. • Strong executive communication skills and the ability to influence senior stakeholders.

🏖️ Benefits

• medical, dental, and vision insurance • flexible PTO • company holidays • sick & safe leave • parental leave • 401k • monthly wellness benefit • home workstation benefit • phone/internet benefit • equity