
51 - 200 employees
🎯 Recruiter
🏪 Marketplace
Recruitment • Marketplace
LouisianaNOW. Jobs is a regional jobs portal and talent attraction site focused on connecting job seekers to employers and economic opportunities across Louisiana. The site highlights regional communities, industry sectors, current employers who are hiring, career advice articles, and job listings, and appears to be operated or supported by LED FastStart (Louisiana Economic Development). It’s positioned as a marketplace that promotes Louisiana’s growing industries and helps match talent with local openings and employer investment announcements.
🔥 14 hours ago
⚜️ Louisiana – Remote
đź’µ $112.8k - $143.8k / year
⏰ Full Time
đź”´ Lead
đź”§ ServiceNow
đź‘» Ghost score 11%
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51 - 200 employees
🎯 Recruiter
🏪 Marketplace
Recruitment • Marketplace
LouisianaNOW. Jobs is a regional jobs portal and talent attraction site focused on connecting job seekers to employers and economic opportunities across Louisiana. The site highlights regional communities, industry sectors, current employers who are hiring, career advice articles, and job listings, and appears to be operated or supported by LED FastStart (Louisiana Economic Development). It’s positioned as a marketplace that promotes Louisiana’s growing industries and helps match talent with local openings and employer investment announcements.
• Design, configure, and advance core ITSM workflows, state models, assignment rules, and user interfaces • Implement automation and orchestration using Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes • Maintain and customize Service Catalog items, record producers, and Service Portal • Maintain CI class structures, relationship mappings, and data reconciliation rules aligned with CSDM • Troubleshoot CI data accuracy, IRE rules, and transform map issues from automated data imports • Design and build upgrade-safe custom applications using ServiceNow Studio and Application Engine • Design, build, and troubleshoot REST and SOAP APIs, IntegrationHub spokes, and MID Server configurations • Collaborate with Product Owners, Process Managers, architects, and cross-functional teams in an Agile/Scrum environment • Groom user stories and translate business needs into technical designs • Shape solution design and platform governance • Estimate relative work effort to enable prioritization • Support platform upgrades, instance cloning, and Automated Test Framework execution • Stay current on new ServiceNow platform capabilities • Perform other duties as assigned
• Must be a US Person: Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, or US Citizen • Technical training, certification(s), or degree • 5+ years of related experience • Deep functional and technical command of Incident, Change, and Problem modules • Experience with CMDB architecture and scoped app development • Proficiency with JavaScript, Glide APIs, HTML/CSS, JSON, XML, and REST/SOAP • Experience with IntegrationHub and MID Server administration • Solid understanding of ITIL processes • Understanding of SDLC best practices and requirements gathering within an Agile/Scrum framework • Ability to contribute to proposals, technical documentation, and solution design • Proficiency leading Scrum demos, agile ceremonies, and collaborative work groups • Talent development, mentoring, and staff growth skills • Ability to drive methodology improvements and resolve process gaps • Skill in managing customer delivery expectations and ensuring high-quality outcomes • ServiceNow Certified System Administrator certification • Must be able to pass a background check to obtain a position of Public Trust
• Comprehensive medical plan options, including some with Health Savings Accounts • Dental plan options • Vision plan options • 401(k) plan with pre-tax and post-tax contributions and company match • Full-flex work weeks where possible • Paid time off, including vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave • Typically 15 days of paid leave per calendar year • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Growth and learning opportunities through an AI-powered career tool • Internal mobility support • Wellness packages • Military-friendly workplace
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