Client Success Manager

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Love Strategies, Inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

🧘 Wellness

📚 Education

🌍 Social Impact

Wellness • Education • Social Impact

Love Strategies, Inc. is a company that specializes in helping women to attract and maintain meaningful romantic relationships through strategic coaching. The company offers a methodical approach to love, providing tools and step-by-step guidance on how to find and keep a quality partner. Their programs focus on enhancing confidence, understanding relationship dynamics, and building communication skills. Love Strategies supports women through interactive coaching, online resources, and an active community, aiming to transform the dating experience into a more successful and fulfilling one.

📋 Description

• Set up clients for success in the Love Accelerator program. • Monitor activity of 250+ clients to identify opportunities for further support • Direct interaction with clients via phone/Zoom to identify key needs and develop action plans for next steps. • Qualify and ascend clients to our premium program, Lux. • Increase overall client satisfaction by facilitating a smooth transition into the program. • Remediate payment plan failures for existing clients • Process renewals, and secure referrals and testimonials. • Manage a 40-hour weekly schedule including: • Hold 6 hours of availability managed through Calendly • Engaging in community introduction responses. • Conducting client welcome calls to help clients get started.. • Serving as the first line of customer support via text, email, voicemails, helpdesk, and community forum messages. • Monitoring feedback surveys and conducting follow-ups. • Setting appointments for Lux consultations. • Monitoring and supporting the Lux clients’ progress. • Mitigating refunds through direct communication by phone or Zoom. • Participate in regular team meetings with the lead.

🎯 Requirements

• ability to work 10 - 7pm PT • work Sundays (with Friday & Saturday off) • Ideally located in the MT or PT time zones so this altered work schedule is doable • Strong interpersonal and communication skills. • Ability to handle multiple tasks and maintain attention to detail. • Proficiency in using digital tools for scheduling, communication, and customer management. • A proactive mindset always mining for opportunities rather than waiting for them to show up

🏖️ Benefits

• Remote work • base salary + commission • ability to grow in scaling company.