ServiceNow System Administrator

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⌨️ Systems Administrator

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LTS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

LTS is a government-focused mission support and healthcare services firm that provides emergency response, occupational health, automated healthcare solutions, and enterprise consulting. It offers rapid nationwide deployment for disaster response, logistics and mass care, and delivers automated diagnostic kiosks, diagnostic lab testing, medical staffing, on-site clinics, and testing/vaccination management for underserved and remote populations. LTS also provides IT modernization, cloud and systems integration, cybersecurity and risk management, AI/ML and data analytics, and program management for federal, state, and local clients with strong compliance (HIPAA and federal standards) and public-sector acquisition experience.

📋 Description

• Support initial configuration and operationalization of ServiceNow instances across development, test, staging, and production environments • Manage, configure, and maintain ServiceNow instances for availability, performance, stability, security, and supportability • Prepare and support instance clones, upgrades, health checks, patching, and release activities • Control promotion of configuration changes between environments using approved deployment and change processes • Configure plugins and platform capabilities according to architecture, security, licensing, and governance requirements • Monitor instance health, performance, diagnostics, scheduled jobs, logs, integrations, and technical debt • Provide day-to-day platform administration, end-user provisioning, and ITSM ticket triage • Establish and enforce platform governance, configuration standards, development controls, environment management, and release processes • Maintain configuration records, SOPs, environment diagrams, access matrices, runbooks, and governance documentation • Support CAB, RFC, compliance, security assessment, ATO, vulnerability remediation, POA&M, continuous monitoring, audit readiness, STIG, and CIS benchmark activities • Configure users, groups, roles, ACLs, authentication/SSO, MFA dependencies, encryption, audit logging, privileged access, service accounts, credentials, certificates, and secrets • Support integrations with Active Directory, Microsoft Entra ID, MID Servers, APIs, connection aliases, credentials, and endpoints • Coordinate with cloud, network, database, identity, infrastructure, cybersecurity, development, DevOps, architecture, and VA stakeholder teams • Diagnose and resolve platform, integration, authentication, and application issues using logs and diagnostic capabilities • Provide Tier 2/3 support for incidents, service requests, and escalations • Participate in Agile ceremonies and iterative delivery cycles • Recommend improvements to performance, modernization, operational efficiency, security posture, and technical debt

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent relevant professional experience • 5+ years of system or platform administration experience in enterprise or federal environments • 3+ years of hands-on ServiceNow platform administration experience • Experience configuring ServiceNow users, groups, roles, ACLs, authentication, instance properties, plugins, notifications, scheduled jobs, integrations, and security controls • Experience supporting ServiceNow implementations or initial setup across development, test, staging, and production • Hands-on experience with instance upgrades, clones, health checks, release management, and configuration promotion • Experience with ServiceNow governance models, configuration standards, change controls, and administrative procedures • Knowledge of ServiceNow security architecture, least-privilege access, audit logging, privileged access, and secure integrations • Experience supporting SSO and identity integrations, preferably Active Directory and/or Microsoft Entra ID • Knowledge of federal cybersecurity frameworks, STIGs, secure configuration practices, and ATO support activities • Experience documenting platform configurations, procedures, security controls, and operational standards • Strong ServiceNow troubleshooting experience using platform logs, scheduled jobs, integration logs, and diagnostic capabilities • U.S. Citizen or Permanent Resident required • Ability to obtain a Public Trust required • ServiceNow Certified System Administrator certification, CAD or implementation certifications, Security+, ITIL, Microsoft, Red Hat, AWS, Azure Administrator, automation tools, and cloud operations experience are nice to have

🏖️ Benefits

• Comprehensive benefits for you and your family • Access to cutting-edge tools and technologies • A career path that rewards ambition and performance • Opportunity to support high visibility federal missions in IT and healthcare • Culture that values innovation, growth, collaboration, and quality