IT Business Analyst

🕒 August 31

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lucet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Lucet is a tech-enabled behavioral health company that combines human care teams and digital tools to connect individuals to timely, in-network mental health and substance-use care. It partners with health plans, employers, providers, and members through portals (employer/HR, member, provider, partner) and services such as EAP, care navigation, and provider resources to optimize access, quality, and value-driven behavioral healthcare.

📋 Description

• Implement and support business information systems across multiple departments • Collaborate with Product Owners and business leaders to manage team backlogs and define and deliver strategic visions • Partner with stakeholders, product owners, and development teams to gather requirements and translate business needs into technical solutions • Lead roadmap planning, backlog refinement, prioritization discussions, and project decision-making while balancing risks and competing priorities • Create and maintain business requirements, project charters, UAT plans, and project status communications • Track software development progress and coordinate production issue resolution • Manage multiple initiatives and serve as a Subject Matter Expert for supported products or programs • Configure, administer, optimize, and enhance Genesys Cloud, including routing, IVR flows, queues, reporting, and contact center operations • Troubleshoot issues and improve inbound/outbound call handling, dialer setup, disposition processes, and integrated interaction workflows with cross-functional teams • Identify process improvement opportunities to drive systemic organizational change

🎯 Requirements

• Degree related to Analysis, Technical/Business Administration, or Communication fields and 3 years relevant experience, or at least 6 years' total specific Business Analyst roles and experience • T-SQL experience, including writing queries and analyzing SQL data • Working knowledge of contact center technologies and telephony concepts relevant to Genesys Cloud, including call routing, IVR design, and workforce engagement tools • 2+ years hands-on experience supporting or administering Genesys Cloud, including Architect flows, queue configuration, user/role management, and reporting • 4 years' demonstrated experience with SDLC in Agile and Waterfall methodologies • 6 years' experience creating software development requirements documents • 6 years' experience writing development tasks from requirements documents • 4 years' experience interacting with senior leadership • Organization and time management skills • Strong analytic and problem-solving skills • Ability to work independently and in various team settings • Ability to pass background checks upon hire and throughout employment, including criminal, employment, education, sanctions, watchlist, and drug-screen checks • High-speed internet service with minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds • Ability to work from a quiet workspace with minimal background noise • Ability to remain stationary and seated for long periods, use computer and phone systems, perform repetitive motions, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude • Responsible with a high level of integrity and ethical standards • Ability to identify compliance irregularities • Excellent communication and interpersonal skills • Must embody compassion, empathy, initiative, agility, respect, and inclusion

🏖️ Benefits

• Annual performance-based, discretionary incentive • Medical, dental, and vision coverage • 401(k) with competitive employer match • Company-paid life and disability insurance • Paid parental leave and wellbeing incentives • Generous paid time off, including volunteer time • Flexible spending accounts for healthcare and dependent care • Professional development opportunities and tuition reimbursement • Remote work flexibility (role-dependent) • Meaningful personal and professional growth opportunities • Company-provided equipment