Manager, Clinical Operations

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏥 Clinical Operations

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Lucet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Lucet is a tech-enabled behavioral health company that combines human care teams and digital tools to connect individuals to timely, in-network mental health and substance-use care. It partners with health plans, employers, providers, and members through portals (employer/HR, member, provider, partner) and services such as EAP, care navigation, and provider resources to optimize access, quality, and value-driven behavioral healthcare.

📋 Description

• Lead regional clinical operations to ensure high-quality care delivery, effective care transitions, strong clinical outcomes, and member satisfaction • Oversee team performance, resource utilization, complex case support, and operational initiatives • Manage escalated member, provider, and health plan concerns • Provide clinical and administrative oversight for regulatory, accreditation, contractual, and organizational compliance • Monitor performance metrics and conduct audits • Drive quality improvement initiatives and implement process enhancements • Lead, coach, and develop a high-performing clinical team through training, communication, performance management, and professional development • Collaborate with health plans, providers, clients, and internal stakeholders to support coordinated care and client satisfaction • Achieve Clinical Operations goals • Support Lucet’s mission to improve behavioral, physical, and social health

🎯 Requirements

• Current, active, and unrestricted license issued by a state or territory of the United States to practice independently with a legal scope of practice that permits independent assessments; Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, Clinical Psychologist or Registered Nurse • For Registered Nurses, a Bachelor’s Degree in Nursing is required • 5+ years post-licensure experience in direct behavioral health care, including facility-based or managed care experience • 3+ years of experience in a formal clinical supervisory position or demonstrated leadership capacity • Proficiency in care management tools and models, including case review and audit processes • Knowledge and ability to apply care management principles and concepts to care management practice • Extensive clinical knowledge base • Knowledge of regulatory and accreditation standards for care management • Excellent communication, collaboration, and problem-solving abilities • Ability to comprehend medical policy and criteria and clearly articulate health information • Experience and training in Motivational Interviewing or Health Coaching • Strong computer and keyboarding skills, including Microsoft Office Suite, Outlook, and Word • Ability to document while simultaneously taking information over the phone • Obtain certification in Case Management (CCM) within 3 years of directly supervising the case management process, when applicable • Ability to travel 10% of the time • Ability to pass a background check upon hire and throughout employment • Ability to work from home with a quiet workspace and minimal background noise • High-speed internet installed before starting: minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds

🏖️ Benefits

• Comprehensive health benefit options: Medical, dental, and vision coverage • 401(k) with competitive employer match • Company-paid life and disability insurance • Paid parental leave and wellbeing incentives • Generous paid time off, including volunteer time • Flexible spending accounts for healthcare and dependent care • Professional development opportunities and tuition reimbursement • Remote work flexibility (role-dependent) • Annual performance-based, discretionary incentive • Company-provided equipment • Opportunity for meaningful growth, both personally and professionally