
501 - 1000 employees
đ„ Healthcare
âïž Healthcare Insurance
âïž SaaS
Healthcare âą Healthcare Insurance âą SaaS
Lucet is a tech-enabled behavioral health company that combines human care teams and digital tools to connect individuals to timely, in-network mental health and substance-use care. It partners with health plans, employers, providers, and members through portals (employer/HR, member, provider, partner) and services such as EAP, care navigation, and provider resources to optimize access, quality, and value-driven behavioral healthcare.
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501 - 1000 employees
đ„ Healthcare
âïž Healthcare Insurance
âïž SaaS
Healthcare âą Healthcare Insurance âą SaaS
Lucet is a tech-enabled behavioral health company that combines human care teams and digital tools to connect individuals to timely, in-network mental health and substance-use care. It partners with health plans, employers, providers, and members through portals (employer/HR, member, provider, partner) and services such as EAP, care navigation, and provider resources to optimize access, quality, and value-driven behavioral healthcare.
âą Coordinate and support non-clinical patient care activities âą Ensure patients receive timely services, follow-up, education, and assistance navigating care âą Address barriers and escalate concerns as needed âą Serve as a care coordination resource and team lead âą Provide guidance, training support, workflow support, and operational oversight âą Contribute to process improvement and efficient service delivery âą Maintain accurate patient records and documentation âą Support reporting and quality initiatives âą Ensure compliance with organizational, regulatory, and HIPAA requirements âą Support the care delivery team for individuals with chronic and complex conditions âą Promote high-quality service and a positive patient experience
âą High School Diploma or GED âą 3+ years' experience in healthcare, care coordination, medical office operations, patient navigation, or a related healthcare support role âą Strong understanding of healthcare workflows, referrals, medical records management, and patient support processes âą Working knowledge of medical terminology âą Experience working with electronic medical record (EMR) systems and healthcare technology platforms âą Strong organizational, problem-solving, and time-management skills âą Ability to pass background check upon hire and throughout employment, including specified criminal, employment, education, sanctions, watchlist, and drug-screen checks âą Ability to manage multiple priorities in a fast-paced environment âą Ability to work independently while collaborating effectively with multidisciplinary teams âą Commitment to patient-centered care, confidentiality, and HIPAA compliance âą High-speed internet service with minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds, installed before starting âą Quiet workspace with minimal background noise for calls âą Ability to remain stationary and seated for long periods, communicate, inspect information, perform repetitive motions, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude
âą Annual performance-based, discretionary incentive âą Medical, dental, and vision coverage âą 401(k) with competitive employer match âą Company-paid life and disability insurance âą Paid parental leave and wellbeing incentives âą Generous paid time off, including volunteer time âą Flexible spending accounts for healthcare and dependent care âą Professional development opportunities and tuition reimbursement âą Remote work flexibility (role-dependent) âą Meaningful growth opportunities âą Company-provided equipment
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