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Senior Care Coordinator

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đŸ”„ 0 minutes ago

đŸ‡ș🇾 United States – Remote

đŸ’” $20 - $24 / hour

⏰ Full Time

🟠 Senior

đŸ‘» Ghost score 0%

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Logo of Lucet

Lucet

501 - 1000 employees

đŸ„ Healthcare

⚕ Healthcare Insurance

☁ SaaS

Healthcare ‱ Healthcare Insurance ‱ SaaS

Lucet is a tech-enabled behavioral health company that combines human care teams and digital tools to connect individuals to timely, in-network mental health and substance-use care. It partners with health plans, employers, providers, and members through portals (employer/HR, member, provider, partner) and services such as EAP, care navigation, and provider resources to optimize access, quality, and value-driven behavioral healthcare.

📋 Description

‱ Coordinate and support non-clinical patient care activities ‱ Ensure patients receive timely services, follow-up, education, and assistance navigating care ‱ Address barriers and escalate concerns as needed ‱ Serve as a care coordination resource and team lead ‱ Provide guidance, training support, workflow support, and operational oversight ‱ Contribute to process improvement and efficient service delivery ‱ Maintain accurate patient records and documentation ‱ Support reporting and quality initiatives ‱ Ensure compliance with organizational, regulatory, and HIPAA requirements ‱ Support the care delivery team for individuals with chronic and complex conditions ‱ Promote high-quality service and a positive patient experience

🎯 Requirements

‱ High School Diploma or GED ‱ 3+ years' experience in healthcare, care coordination, medical office operations, patient navigation, or a related healthcare support role ‱ Strong understanding of healthcare workflows, referrals, medical records management, and patient support processes ‱ Working knowledge of medical terminology ‱ Experience working with electronic medical record (EMR) systems and healthcare technology platforms ‱ Strong organizational, problem-solving, and time-management skills ‱ Ability to pass background check upon hire and throughout employment, including specified criminal, employment, education, sanctions, watchlist, and drug-screen checks ‱ Ability to manage multiple priorities in a fast-paced environment ‱ Ability to work independently while collaborating effectively with multidisciplinary teams ‱ Commitment to patient-centered care, confidentiality, and HIPAA compliance ‱ High-speed internet service with minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds, installed before starting ‱ Quiet workspace with minimal background noise for calls ‱ Ability to remain stationary and seated for long periods, communicate, inspect information, perform repetitive motions, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude

đŸ–ïž Benefits

‱ Annual performance-based, discretionary incentive ‱ Medical, dental, and vision coverage ‱ 401(k) with competitive employer match ‱ Company-paid life and disability insurance ‱ Paid parental leave and wellbeing incentives ‱ Generous paid time off, including volunteer time ‱ Flexible spending accounts for healthcare and dependent care ‱ Professional development opportunities and tuition reimbursement ‱ Remote work flexibility (role-dependent) ‱ Meaningful growth opportunities ‱ Company-provided equipment

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