Community & Insights Specialist

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Lucky Energy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

Lucky Energy is a simpler, better-for-you energy platform built to empower people to seize the day.

📋 Description

• Own day-to-day community management across social platforms, including comments, DMs and proactive engagement • Partner with customer support to ensure seamless issue resolution and ensure quick response times • Maintain and expand the Community Management Guide, developing new response scenarios and ensuring consistent brand voice. • Conduct social listening through our 3rd party software to identify brand sentiment, emerging conversations and competitive insights to guide marketing team and content decisions • Monitor and regularly report on owned social, influencer and campaign performance across platforms • Build monthly reporting decks, campaign recaps and performance dashboards • Analyze content, creator and channel performance to identify trends and optimization opportunities • Surface key insights and recommendations to improve future content and influencer campaigns • Identify standout creator content and top-performing creative for reposting, paid amplification and future inspiration • Trend intelligence: Stay on the pulse of social media, internet culture, emerging conversations and platform trends to identify opportunities for Lucky to engage. • Regularly compile trending content formats, sounds, community behaviors and competitive insights. • Proactively surface reactive marketing opportunities, social listening insights and content recommendations to the team.

🎯 Requirements

• 1-3 years of experience in community management, social media, digital marketing, social analytics, or a related field. • Experience managing brand communities across platforms such as Instagram, TikTok, Facebook, LinkedIn, X, and YouTube. • Strong understanding of social media best practices, internet culture, platform trends, and community engagement strategies. • Experience using social listening and social media management tools to monitor conversations, sentiment, and competitor activity. • Strong analytical skills with experience creating performance reports, dashboards, and actionable recommendations from social and campaign data. • Excellent written communication skills with the ability to adapt messaging while maintaining a consistent brand voice. • Ability to manage multiple priorities, respond quickly in a fast-paced environment, and maintain attention to detail. • Experience collaborating cross-functionally with marketing, customer support, creative teams, and agency partners. • Strong organizational and project management skills with the ability to manage ongoing reporting and community initiatives. • Proactive, curious, and solutions-oriented, with a passion for building online communities and identifying opportunities to strengthen brand engagement. • Passion for social media, digital culture, consumer behavior, and turning insights into actionable marketing recommendations.