Account Manager

🕒 August 20

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

👻 Ghost score 39%

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LucyRx

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Seed on 2025-05

Healthcare • Healthcare Insurance • Pharmaceuticals

LucyRx is a fast-scaling, independent, next-generation pharmacy benefit manager (PBM) that reimagines prescription care for plan sponsors, members, and providers nationwide. The company emphasizes transparency, conflict-free economics, customizable formularies and plan designs, and personalized member support to lower costs and improve health outcomes. LucyRx positions itself as a partner to employers and health plans, offering services to clarify hidden costs, optimize rebate performance, and deliver proactive client support.

📋 Description

• Establish and maintain strong relationships with assigned clients through phone, email, and in-person meetings • Act as the primary liaison between clients and internal teams for PBM services • Coordinate issue resolution and keep management informed of account activity • Assist with strategic account planning and client engagement • Provide consultative services on pharmacy benefits, plan design, and cost-saving initiatives • Support new business implementation and ongoing client service • Ensure professional, high-quality client interactions • Anticipate client queries and needs • Monitor client performance and recommend improvements • Support service optimization and operational efficiency • Collaborate on new tools, processes, and strategies • Contribute to short-term solutions and long-term strategic improvements • Manage reporting, analytical reviews, and performance monitoring • Support contract renewals, service level agreements, and regulatory compliance • Stay informed about PBM industry trends, legislative changes, and best practices • Perform other duties supporting corporate objectives

🎯 Requirements

• Bachelor's Degree in business or related field, or equivalent combination of education and/or work experience • 2 years of Client Service/Account Management experience, preferably in Pharmacy Benefits Management • Excellent customer service skills • Excellent communication and collaboration skills • Ability to coordinate multiple projects while maintaining quality • Proficient in Microsoft Office and CRM tools • Adaptability in a fast-paced environment • Ability to work independently with minimal supervision • Ability to take initiative and achieve desired results • Understanding of pharmacy operations, including claims submission and medications and their uses • Effective analytical skills with a data-driven approach to decision-making • Strong attention to detail • Willingness to travel up to 10% annually, including some overnight stays • Strong knowledge of PBM programs and operations preferred

🏖️ Benefits

• Remote-first team • Supportive culture • Opportunities to grow alongside colleagues • Collaborative work environment

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