Director of AI

🕒 September 23

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

👻 Ghost score 24%

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Ludia Consulting

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Ludia Consulting is a trusted Microsoft Dynamics 365 partner that specializes in providing best-in-class solutions across various industries including Oil & Gas, Energy, Professional Services, and Manufacturing. They offer a comprehensive suite of services such as implementation frameworks, solution architecture, ISV solutions, field services, and D365 training. Ludia Consulting emphasizes the transformative power of Microsoft Dynamics 365, catering to businesses and non-profit organizations alike. With a strong commitment to community involvement and leveraging their insider access to Microsoft, they are poised to deliver innovative and effective business solutions. Their mission is supported by "Dynamics for Good," focusing on delivering community and non-profit projects, further illustrating their commitment to social impact.

📋 Description

• Lead Ludia's internal AI strategy, roadmap, policy, governance, platform register, and AI budget • Lead the Ludia Labs AI engineering team and all Customer AI Implementation projects • Report to the Chief Operations Officer; meet with the CEO monthly and AI Steering Committee quarterly • Build, review, and ship AI agents, copilots, accelerators, and customer AI solutions into production • Define AI architecture, development standards, prompt and grounding practices, evaluation, testing, security, and definition of done • Build shared SDKs, templates, reusable components, RAG pipelines over Azure AI Search, evaluation harnesses, CI/CD, and observability using Azure DevOps or GitHub • Operate AI production foundations including telemetry, monitoring, ALM, human-in-the-loop controls, and responsible-AI guardrails • Choose development platforms and make build-versus-buy decisions across Copilot Studio, Microsoft Foundry, and Microsoft Agent Framework • Identify, prioritize, pilot, measure, scale, or terminate automation opportunities across Operations, Delivery, Sales, Marketing, and Talent • Build, version, document, support, and deploy Ludia Labs accelerators for customer projects • Lead AI security, incident processes, access controls, data residency, audit trails, prompt-injection defense, and content safety • Drive AI literacy through training, office hours, hands-on sessions, demos, and mentoring • Serve as primary point of contact for AI products and customers, manage escalations, resolve issues, and share customer feedback • Maintain 50% billable utilization and identify account expansion opportunities with Sales • Represent Ludia in executive briefings, steering committees, and quarterly business reviews

🎯 Requirements

• 10+ years in AI, data, or solution architecture roles, with at least 3 of those years leading an AI team, practice, or capability • A degree in Computer Science, Information Systems, or a related field, or equivalent hands-on experience • A track record of shipping AI agents and copilots into production, with real users and measurable value behind them • Deep, hands-on knowledge of Dynamics 365, including Sales, Customer Service, Field Service, and Finance & Supply Chain, plus Power Platform and Dataverse • Ability to write code and build agents using C#/.NET, Python, or TypeScript • Hands-on command of Copilot Studio, Microsoft 365 Copilot extensibility and declarative agents, Microsoft Foundry, Azure OpenAI, and Azure AI Search • Fluency with RAG, grounding, multi-agent orchestration, evaluation, human-in-the-loop, and telemetry • Experience with Semantic Kernel, AutoGen, or Microsoft Agent Framework, and protocols such as MCP and A2A • Experience owning an AI acceptable-use policy or governance program and AI budget in a company handling client data • Experience with AI security and responsible AI, including access controls, data residency, audit trails, prompt-injection defense, content safety, Entra ID, DLP, environments, and ALM • Working knowledge of Microsoft Fabric, Dataverse, and Power Platform • Ability to communicate with executives, lead change, teach, mentor engineers, and raise AI literacy • Preferred: experience in Physical Operations verticals and Dynamics 365, especially F&SC, Customer Engagement, and Field Service • Preferred: Microsoft AI certifications, especially AB-731 and AB-100 • Preferred: experience building reusable accelerators, IP, or marketplace solutions • Preferred: familiarity with ISO/IEC 42001 or comparable AI management standards and US state and EU AI rules • Desirable: AI Agent Builder Associate (AB-620) or Azure AI Engineer Associate (AI-102) • Ability to travel occasionally within the United States for Microsoft, client, or industry events

🏖️ Benefits

• 100% Remote • Unlimited PTO • Companywide time off at the end of the year • Full health, vision, and dental benefits • 401K • Work directly with Microsoft's engineering and FastTrack teams • Opportunity to build and lead Ludia's AI capability and the Ludia Labs accelerator portfolio • ...and more!

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