Senior Field Service Technician II

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🔥 8 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

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Lumiplan

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1972

🚀 Aerospace

🚗 Transport

☁️ SaaS

Aerospace • Transport • SaaS

Lumiplan is a technology company specializing in innovative solutions for public transit systems, including buses and rail. They provide a range of products such as real-time passenger information systems, on-board video security, and software suites tailored for transit operators. Lumiplan focuses on enhancing safety and efficiency in transit operations through their industry-leading technology.

📋 Description

• Serve as a Subject Matter Expert (SME) and maintain Luminator’s hardware and software and handle customer questions about the state of the system. • Implement and install new equipment on site with customers, providing them on-site training and support. • Sustain proficiency in all products and services that the company offers. • Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects. • Diagnose errors or technical problems and determine proper solutions on equipment. • Accurately document the work that is performed at a customer facility. • Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks. • Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.

🎯 Requirements

• 5+ years prior field service experience in supporting technical or engineering services or Military experience in electronics programs may be considered equivalent to this typical qualification. • High School Diploma or equivalent required. • Valid driver's license with a clean driving record; OSHA certification/training preferred. • Technical knowledge: Microsoft Excel; proficiency with other Microsoft Office applications is also helpful. • Strong organizational, time management, and prioritization skills. • Ability to adapt to changing priorities and perform effectively in a fast-paced environment. • Proven ability to mentor, train, and support technicians in resolving technical issues. • Knowledge of service contracts and customer service best practices.

🏖️ Benefits

• Competitive compensation with career growth potential. • Generous time off: Vacation and wellness time, 10 company holidays, and 2 floating days. • Educational Assistance Program: Robust reimbursement program for professional growth. • Health and wellness: Medical, dental, and vision coverage plus 401k matching. • Benefits Effective Day One!