Clinical Program Operations Lead

Job not on LinkedIn

🔥 0 minutes ago

🏖️ New Jersey, New York, +1 more states – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote

💵 $90k - $140k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Luro Health

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2024

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $500.2k Pre seed on 2024-07

Healthcare • SaaS • B2B

Luro Health is a healthcare company that partners with Community Health Centers (CHCs) and Federally Qualified Health Centers (FQHCs) to deliver a fully managed, multidisciplinary obesity care program. Their service is delivered virtually via telehealth, embedded into partner workflows and EHRs (e. g. , eClinicalWorks), and augmented by AI to scale specialty weight-management care. Luro Health provides culturally competent, multilingual coaching, handles administrative tasks like prior authorizations, documents all care in the center’s EHR, and aims to close obesity-related care gaps while generating new revenue streams for partner centers. The team advertises 100+ years of combined obesity care delivery experience and 80,000+ patients served by its care team over their careers.

📋 Description

• Lead operational readiness and launch execution for new partner centers, including workflows, staffing plans, documentation, issue tracking, and go-live stabilization • Own day-to-day operational relationships with partner clinics, including recurring operating reviews, issue resolution, escalation judgment, and follow-through • Run live virtual clinic operations across scheduling, patient flow, visit completion, follow-up reliability, patient experience, provider capacity, and Care Coordinator coverage • Own resource utilization across provider capacity, appointment slots, Care Coordinator time, and staffing coverage to maximize center productivity • Drive patient acquisition and retention by strengthening referral habits, tracking funnel performance, identifying drop-off points, and improving referral-to-visit conversion • Manage and coach Care Coordinators through workload allocation, performance feedback, coverage planning, escalation support, and consistent workflow execution • Build scalable systems, dashboards, SOPs, automations, reporting routines, and AI-assisted workflows to reduce manual work and improve operational visibility • Partner with implementation, medical leadership, product, engineering, marketing, data, finance, vendors, and partner clinic teams to unblock problems and support growth • Operate across multiple launches and live centers, prioritizing, escalating, and creating structure as needs shift

🎯 Requirements

• 5–7 years of healthcare operations experience, ideally in telehealth, FQHC, multi-site ambulatory care, practice management, implementation, care coordination, or multi-site service delivery • Experience owning clinic performance, launch readiness, partner relationships, live operations, or complex day-to-day execution in a fast-moving environment • Experience running multiple center launches while also owning live operations • People-management experience leading frontline clinical operations, care coordination, or similar operational teams • Experience setting performance expectations, coaching managers or senior individual contributors where applicable, building accountability mechanisms, and improving team capacity • Strong systems-building capability, including automations, dashboards, workflows, reporting pipelines, or AI-enabled tools designed and implemented personally • Comfort using operational metrics to identify risks, improve workflows, and drive outcomes • Clear communication, sound judgment, and ability to create structure while priorities, workflows, staffing models, and technology evolve • Remote; preference for candidates based in NY, NJ, or PA to support collaboration and periodic work with regional partner clinic sites

🏖️ Benefits

• Stock option grants for long-term shared success • Remote work arrangement • Equal opportunity workplace committed to an inclusive, respectful, supportive, and empowering environment