
2 - 10 employees
Founded 2022
🏥 Healthcare
💊 Pharmaceuticals
Healthcare • Pharmaceuticals
LUX Infusion is a U. S. -based clinical services company that provides infusion therapy and specialty pharmacy solutions. It operates comfort-focused infusion locations and a nationwide at-home infusion nursing program, delivering therapies for conditions such as immune deficiencies (immunoglobulin), autoimmune/inflammatory diseases (biologics and biosimilars), transplant immunosuppression, and bleeding disorders. The company manages insurance navigation and prior authorizations, offers 340B and HUB services for manufacturers and payors, accepts commercial, Medicare, and Medicaid plans, and holds URAC-accredited locations in multiple states.
🔥 8 minutes ago
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2 - 10 employees
Founded 2022
🏥 Healthcare
💊 Pharmaceuticals
Healthcare • Pharmaceuticals
LUX Infusion is a U. S. -based clinical services company that provides infusion therapy and specialty pharmacy solutions. It operates comfort-focused infusion locations and a nationwide at-home infusion nursing program, delivering therapies for conditions such as immune deficiencies (immunoglobulin), autoimmune/inflammatory diseases (biologics and biosimilars), transplant immunosuppression, and bleeding disorders. The company manages insurance navigation and prior authorizations, offers 340B and HUB services for manufacturers and payors, accepts commercial, Medicare, and Medicaid plans, and holds URAC-accredited locations in multiple states.
• Follow up on submitted insurance claims to ensure correct and timely payment • Monitor and manage assigned payer accounts to minimize delinquent balances • Investigate denials, underpayments, and unpaid balances and determine appropriate resolution paths • Work directly with payers to correct issues and secure reimbursement • Distinguish correctly billed claims from those requiring correction or rebilling • Maintain understanding of payer contracts, reimbursement methodologies, and coverage requirements • Collaborate with billing, pharmacy, and operations teams to resolve claim issues • Respond promptly and professionally to customer and internal inquiries about claim status • Stay current on billing regulations, coding guidelines, and payer policy updates • Use clearinghouses and billing systems to support collections workflows • Assist with data entry, reporting, and administrative tasks • Maintain accuracy, follow-through, and professionalism in payer interactions • Support patient access to care by helping ensure timely reimbursement and continuity of infusion therapy
• High school diploma or GED • Minimum of three (3) years of experience in collections-related activities • Experience providing customer service to internal and external stakeholders • Basic proficiency with Microsoft Office (Word, Excel, PowerPoint) • Strong analytical and problem-solving skills • Persistence and confidence when working payer follow-ups • Customer-service mindset balanced with financial accountability • Comfort working in a fast-paced, metrics-driven environment • Clear written and verbal communication skills • Attention to detail and ownership of outcomes • Ability to understand payer contracts, reimbursement methodologies, and coverage requirements • Knowledge of billing regulations, coding guidelines, and payer policy updates • Ability to use clearinghouses and billing systems • Ability to prioritize competing demands and manage multiple tasks effectively • Participation in required legal and ethical compliance training • Compliance with LUX Infusion’s legal, ethical, and compliance policies and Compliance Manual • Ability to occasionally stand, walk, sit, use hands, reach, climb stairs, balance, stoop, kneel, crouch, crawl, talk, hear, and lift or move up to 25 pounds • Required vision abilities including close, distance, color, peripheral, and depth vision, and ability to adjust focus
• Purpose-driven work that directly supports patient access to care • Patient-first, clinician-led culture • Strong collaboration across revenue cycle, pharmacy, and operations • Clear expectations with opportunities for growth • Potential hybrid work model as trust and performance are established • Reasonable accommodations during the application or interview process • Annual required legal and ethical compliance training
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