Client Support Specialist

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $235M Series F on 2022-01

Healthcare • Healthcare Insurance • SaaS

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Serve as the first point of contact for clients seeking mental health care • Conduct needs assessments and educate clients about Lyra’s services and benefit offerings • Connect clients to appropriate care • Prioritize client safety and wellbeing, recognize potential safety concerns, and escalate to clinical teams • Answer benefit, product, and technical questions • Handle high-volume inbound calls, emails, and chats • Work effectively in a structured team environment • Demonstrate time management and flexibility in handling unexpected situations • Engage in feedback and frequent self-assessment • Adapt to shift changes and pivot between service channels as needed

🎯 Requirements

• Minimum 1 year of direct experience in a customer support, customer service, or high-touch service role • Exceptional writing skills and ability to provide information clearly and concisely while conveying a warm and friendly tone • Experience with Zendesk, Salesforce, and/or chat tools, or ability to quickly learn new tools and systems • Flexibility to work evenings, weekends, and holidays as part of the regular coverage schedule • Excellent written and verbal communication skills • Ability to navigate Customer Relationship Management tools • Ability to handle high-volume workloads across chat, email, and phone channels • Experience working remotely is a plus • Prior experience working in healthcare and/or a technology environment preferred

🏖️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K retirement benefits • Monthly tech allowance • Well-being perks and activities • Surprise swag • Regular community celebrations

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