Customer Relations Specialist

Job not on LinkedIn

🔥 13 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 9%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EF Education First Teachers

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

🤝 B2B

Education • B2B

EF Education First Teachers is a division of EF Education First focused on supporting language teachers worldwide with curriculum materials, lesson plans, teacher training and professional development. It provides digital and print teaching resources, online training courses and classroom tools (EF Teacher Zone and related platforms) to help educators deliver English and other language instruction, serving individual teachers, schools and language institutions globally.

📋 Description

• Meet service level agreements, including response times, incident documentation, and appropriate case escalation • Manage up to twelve rematch cases end to end per week through match or refund • Address 20-30 program support cases weekly • Manage complex situations consistently while adhering to program guidelines and best practices • Handle 10-20 au pair and host family proactive support cases weekly • Complete weekly chat and phone shifts • Maintain communication with previously supported customers throughout their program year • Collaborate with the regional director department to align strategies and initiatives • Support host families and au pairs experiencing conflict through listening, mediation, problem solving, coaching, phone, text, and email communication

🎯 Requirements

• 2-3 years of experience in a customer service role • Proven ability to efficiently manage high volumes of calls, emails, and daily responsibilities • Demonstrated ability to effectively manage proactive support cases, ensuring timely resolution and customer satisfaction • Excellent written and verbal communication skills • Problem solving and conflict resolution skills • Strong attention to detail and follow through • A natural motivator and connector, bringing passion and enthusiasm to a team

🏖️ Benefits

• Robust monthly calendar of trainings and workshops • Four weeks paid vacation your first year • Ten paid holidays • Two floating holidays • Exciting business travel opportunities • 25% company match on your 401(k) contributions • Market-leading medical, dental and vision coverage • Life and disability insurance options • Accident and hospital insurance • Legal and pet insurance • Dependent care, healthcare and commuter Flex Spending Accounts (FSAs) • Access to fertility care and family-building support • Wellness benefits including a yearly fitness reimbursement • Frequent social and learning events • Access to employee-run resource groups • Robust Employee Assistance Program • Tenure-based sabbatical eligibility • EF Product Discounts on travel, international language schools, Au Pair program and more • Discounts at local venues and businesses • Opportunity for higher salary based on experience

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