Director, Operations – Provider Performance

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $134k - $184k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $235M Series F on 2022-01

Healthcare • Healthcare Insurance • SaaS

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Establish and execute a holistic provider performance strategy across all clinical service lines • Lead, mentor, and build a high-performing operations team • Set high-impact priorities and support professional development for direct reports • Partner with the Data Analytics team to build a unified data vision • Establish centralized systems to measure, track, and predict provider availability, capacity, and performance across diverse employment models • Oversee development of operational tools, workflows, and cross-program dashboards • Empower clinical managers to drive day-to-day performance • Provide executive leadership with real-time performance visibility • Serve as a core operational partner to senior leadership on strategic growth initiatives • Optimize provider availability, network utilization, and productivity across the Adult Outpatient Service Line • Build scalable data infrastructure, operational tools, and executive reporting • Translate complex performance insights into actionable dashboards and operational systems

🎯 Requirements

• 5+ years of direct, hands-on experience designing, scaling, or managing provider performance operations, clinical productivity frameworks, or provider network operations within a healthcare organization, health tech company, or large provider network • 15+ years of experience in business operations, management consulting, healthcare operations, or high-growth health tech • 8+ years of direct people management experience • Deep understanding of clinical network operations and core provider metrics, such as panel management, utilization rates, and clinical outcome tracking • Proven ability to scope analytical frameworks, synthesize complex data sets, and partner effectively with analytics teams to translate raw data into operational tools and dashboards • Demonstrated experience building strategic roadmaps and aligning executive leadership, clinical leaders, and cross-functional teams around shared outcomes • Proven ability to turn complex, disparate processes into standardized, scalable systems • Passion for expanding access to high-quality, evidence-based mental health care

🏖️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K with up to 3% matching • Monthly tech allowance • Well-being perks and activities • Surprise swag • Regular community celebrations