Training Operations Associate II

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $68k - $103.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $235M Series F on 2022-01

Healthcare • Healthcare Insurance • SaaS

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Facilitate live and asynchronous training sessions, managing agendas, training invites, technical troubleshooting, and attendance tracking • Manage day-to-day WorkRamp operations, including module setup and automated engagement nudges • Partner with Tech and Clinical teams to monitor and optimize the EHR and technology setup experience • Track provider training progress, identify bottlenecks and drop-off points, and manage onboarding communications • Own end-to-end logistics before and after training, including prerequisites, documentation, and system access • Serve as a primary provider contact and deliver high-standard customer service • Identify provider technical pain points and support mitigation steps to improve training and program KPIs • Identify workflow gaps and help design and implement scalable operational solutions • Collaborate with Clinical, Credentialing, and IT teams to synchronize training delivery and maintain accurate enablement materials • Support onboarding operations and the ongoing Bend integration within the Lyra ecosystem • Pilot solutions in ambiguous situations and make data-driven decisions with incomplete information • Maintain training materials and data across Salesforce, WorkRamp, Zendesk, and Google Suite

🎯 Requirements

• 3+ years of combined relevant work experience in operations, provider relations, customer service, or a similar enablement field • Exceptional verbal and written interpersonal skills • Ability to collaborate cross-functionally and build strong relationships • Fluency in Google Suite required • Aptitude for and experience with Salesforce, WorkRamp (LMS), Zendesk, Gemini, and Electronic Health Records (EHR) highly preferred • Proven ability to manage multiple workstreams • Experience implementing process improvements • Ability to resolve technical issues with a high degree of autonomy • Passion for supporting clinicians in their learning and development

🏖️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K with up to 3% matching • Monthly tech allowance • Well-being perks and activities • Surprise swag • Regular community celebration