Strategic Client Programs Specialist

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $125.2k - $187.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👻 Ghost score 0%

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Lyric - Clarity in motion.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Lyric is a leading healthcare technology company focused on payment integrity and accuracy solutions. With over 30 years of experience, Lyric aims to simplify the business of care by leveraging machine learning and predictive analytics to empower health plan payers. The company provides a range of solutions, including Lyric 42 Platform, Pre-Pay Editing, Diagnostics Module, Coordination of Benefits, Concept Libraries, and LyricIQ, which combines AI-powered payment accuracy services. Additionally, Lyric focuses on transparency and responsibility in technology development, ensuring enhanced payment accuracy, administrative efficiencies, and reduced provider abrasion. As a trusted partner in the healthcare industry, Lyric continues to deliver cutting-edge technologies at the crossroads of healthcare and fintech, supporting health plans and providers in the shift to value-based care.

📋 Description

• Serve as the central post-sales program leader for strategic clients. • Align client goals with cross-functional execution across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery teams. • Drive program governance, coordination, risk management, and reporting to ensure commitments are met. • Develop and maintain integrated program plans covering strategic initiatives, implementations, operational priorities, milestones, deliverables, owners, and dependencies. • Translate client objectives and priorities into coordinated work across responsible teams. • Track progress, follow up with owners, identify attention areas, and coordinate workstream planning. • Serve as a program-level counterpart to assigned clients and manage governance cadences, steering committees, and leadership reviews. • Prepare agendas, materials, decision requests, and follow-up actions. • Coordinate client planning, value realization, capability adoption, and outcome tracking. • Maintain organized views of client requests, enhancements, operational initiatives, requirements, impacts, dependencies, and next steps. • Coordinate readiness for releases, implementations, migrations, and significant client events. • Track readiness milestones, testing status, operational preparation, communications, dependencies, post-implementation issues, adoption, outcomes, and lessons learned. • Manage program-level risks, issues, assumptions, dependencies, mitigation actions, target dates, and escalation status. • Develop and maintain status reports, dashboards, governance metrics, milestone tracking, and executive materials. • Improve program processes, reporting, and cross-functional ways of working.

🎯 Requirements

• Applicants must already be legally authorized to work in the U.S. • Visa sponsorship/sponsorship assumption and other immigration support are not available for this position. • Minimum of seven (7) years of experience in program management, client success, professional services, PMO, consulting, or a related field. • Experience managing detailed plans and reporting for large, cross-functional, client-facing initiatives. • Experience working with executive stakeholders and client leadership teams. • Demonstrated ability to lead through influence and establish accountability without direct reporting authority. • Healthcare payer, payment integrity, or healthcare technology experience preferred.

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