Organizational Change Management Consultant

🔥 8 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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M-Files

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

☁️ SaaS

⚡ Productivity

🏢 Enterprise

SaaS • Productivity • Enterprise

M-Files is a leader in knowledge work automation, providing intelligent solutions for document management, workflow automation, and content collaboration. The company focuses on automating and simplifying processes for knowledge workers, enhancing productivity, compliance, and security. With a range of industry-tailored solutions, M-Files integrates seamlessly with various existing applications like Microsoft 365, Google Workspace, and Salesforce, offering comprehensive enterprise content management.

📋 Description

• Design and lead multi-phase organizational change management programs for customers implementing or expanding M-Files across departments • Guide engagements from discovery through reinforcement and post-go-live coaching for new and existing customers • Establish recurring customer governance to track change readiness, adoption signals, resistance, and dependencies • Apply persona-based adoption frameworks for differentiated stakeholder engagement • Conduct training needs analyses; scope role-based training needs without designing or delivering training content • Identify, build, and enable customer-side change networks • Coach executive sponsors and key designees to reinforce change and address resistance • Establish adoption baselines and track progress through engagement close-out • Adjust facilitation approaches in real time based on adoption-readiness levels • Partner with account teams to align engagement scope and timing with account plans • Identify and escalate additional service and subscription expansion opportunities • Build delivery workbooks, templates, and project plans for the new Advisory Services practice • Develop the OCM enablement program, including training curriculum and certification/readiness guidance • Mentor incoming associates as the team scales • Identify and resolve delivery-process, tooling, and methodology friction • Contribute to new service offerings as the Advisory portfolio expands

🎯 Requirements

• 5–8 years of experience specifically in organizational change management, ideally within enterprise software adoption or digital transformation • Formal change management certification required, completed rather than in progress: Prosci, ACMP (CCMP), APMG International, Kotter, Lean Six Sigma, or a validated university certification or degree in a relevant discipline • Experience with M-Files or a comparable enterprise document/content management platform required • Strong business acumen, including identifying and resolving business process and workflow impediments • Ability to operate effectively across all levels of a client organization, from end users to C-suite executives • Facilitation skills and experience designing and delivering change communication and coaching programs • Excellent written communication skills and experience producing executive-ready plans and reports • Comfort working within AI-assisted delivery workflows • Ability to build delivery collateral—including workbooks, templates, scoring tools, and project plans—from a blank page • Preferred: management consulting background in strategy, operations, or business transformation • Preferred: business process expertise, including redesigning organizational workflows • Preferred: experience applying a platform strategically to a business problem • Preferred: experience applying persona- or archetype-based adoption frameworks in workshops • Preferred: experience building training or enablement materials or certification/readiness pathways • Preferred: experience mentoring or informally leading junior colleagues • Commercial instinct for identifying expansion or subscription opportunities and raising them with account and sales teams

🏖️ Benefits

• Flexible remote-enabled work arrangement to establish life/work balance • 10 paid holidays annually • Unlimited PTO • Matching 401(k) plan: 25% of employee contribution up to the IRS maximum • Health insurance with PPO and HDHP/HSA plans • Dental insurance • Vision insurance • Life insurance equal to 1x employee salary • Employer-paid short-term disability • Employer-paid long-term disability • Flexible Spending Plan for medical and dependent expenses