Fraud Management Intake Specialist, Evening Shift – Fully Remote or Hybrid

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Mountain America Credit Union

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1930s

🏦 Banking

💸 Finance

🤝 Non-profit

Banking • Finance • Non-profit

Mountain America Credit Union is a not-for-profit financial institution dedicated to helping its members achieve financial success. They offer a wide range of services including savings accounts, auto loans, checking accounts, credit cards, SBA loans, retirement planning, and more. With over 100 branches across various states, Mountain America provides easy access to its services through online and mobile banking. They focus on community involvement and financial education, aiming to prepare members for their financial journeys.

📋 Description

• Provides primary phone support for members and internal customers by answering fraud questions, filing fraud affidavits and card claims, resolving card and online alerts, and appropriately restricting accounts to mitigate potential loss. • Protects Mountain America’s membership by minimizing fraud loss while maintaining exceptional member experience. • Assists in resolving Visa Fraud related card declines. • Reviews, advises and assists Branches, Service Center with suspicious check reviews and placing/removing holds. • Conducts member interviews related to check concerns and Account Transfers.

🎯 Requirements

• 3+ years of customer service at a financial institution or 18 months of Mountain America Credit Union member service experience. • Ability to appropriate de-escalate calls. • High school diploma

🏖️ Benefits

• Shift Differential: A $1.00/hr shift differential is paid for hours after 6pm M-F and all hours worked on Saturday • Bilingual Differential: Spanish Speaking Bilingual $1.00 Differential for use of language skill available