Senior Call Center Representative

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🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

📞 Call Center Representative

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TechOp Solutions International

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔐 Security

🏛️ Government

🏢 Enterprise

Security • Government • Enterprise

TechOp Solutions International is a company that provides a dynamic and unique blend of operational and technical expertise. They specialize in offering comprehensive solutions by being more operational than technologists and more technical than operators, which allows them to deliver distinctive services. With decades of experience, TechOp Solutions has worked with federal, state, local, and private organizations, including the Department of Homeland Security, the United States Marine Corps, and the Department of Defense, helping them prepare for and respond to security threats. They offer a team-oriented work environment with competitive salaries and benefits, promoting both professional and personal growth for their associates.

📋 Description

• Answer and track incoming calls • Prepare and submit accurate, detailed reports in government systems • Train and onboard new CSRs • Conduct database and open-source research • Route and escalate calls appropriately • Other duties, as assigned

🎯 Requirements

• 5+years experience in a call center • Associates Degree (May be substituted with additional work experience). • Proven ability to multitask simultaneously communicating and inputting data • Strong written and verbal communication skills • Proficiency with telephony systems, CRMs, and Microsoft Office Suite. • Experience in handling sensitive information

🏖️ Benefits

• TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.