Field Service Engineer – Allergy Diagnostics

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🐊 Florida, Illinois, +13 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote 🍑 Georgia – Remote

💵 $70k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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MADx – Macro Array Diagnostics GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

MADx – Macro Array Diagnostics GmbH is an Austrian medtech company that develops and commercializes molecular immunodiagnostic tests, laboratory analyzers and cloud-based analysis software for allergy (IgE) and food-intolerance (IgG) diagnostics. The company offers multiplex ELISA-based test kits (ALEX, FOX), benchtop and high-throughput instruments (ImageXplorer, MAX 45k) and real-time cloud analytics (RAVEN/RAPTOR), emphasizing molecular specificity, big-data connectivity and regulatory compliance (IVDR, ISO 13485). MADx serves laboratories, clinics, doctors and distributors worldwide, positioning itself as a leader in molecular allergy diagnostics.

📋 Description

• Perform preventive maintenance and repairs on MADx instruments and systems at customer sites across the US and Canada • Diagnose and resolve hardware, software and network issues; carry out repairs and coordinate with second-level experts • Install new equipment on site and guide customers through onboarding, including installation and performance qualification, verification and validation, and required documentation • Train laboratory staff on proper equipment use and operation • Provide first-line customer support by phone, email, chat and tickets • Collaborate with Sales, Product Management, Marketing and Customer Support from pre-sales through installation, onboarding and ongoing service • Share field insights to support account planning, product launches and customer communication • Document cases and service work in the CRM in line with SLAs • Maintain the knowledge base, including FAQs, troubleshooting guides and templates • Ensure equipment meets applicable quality standards and FDA/regulatory requirements • Identify recurring issues, suggest usability and feature improvements, and test new software releases • Support sales evaluations and demos with technical expertise • Represent MADx at trade shows and conferences across North America

🎯 Requirements

• Based in New England (preferred), elsewhere in the Northeast (e.g., NY, NJ, PA, MD, DE), the Southeast (e.g., NC, SC, GA, FL, TN, VA) or the Midwest (OH, MI, IN, IL, WI, MN), within reasonable reach of a major airport • An associate or bachelor’s degree in electronics, biomedical engineering technology, mechatronics or a related field, or equivalent military or technical training • 5+ years of hands-on experience maintaining and repairing laboratory or clinical diagnostic equipment, ideally in the medical device or laboratory industry • Experience supporting instrument installation, validation or verification in clinical or laboratory settings is a strong plus • Strong technical aptitude and ability to troubleshoot complex systems • Excellent communication skills and a collaborative approach • Willingness to travel extensively, approximately 50%, across the US and Canada, including overnight stays • Valid driver’s license and clean driving record • Valid US passport or ability to obtain one for travel to Canada • Ability to lift up to 50 lbs and work in laboratory environments • Authorization to work in the United States; visa sponsorship unavailable • Spanish or French language skills are a strong plus

🏖️ Benefits

• A full-time, home-based role • Comprehensive benefits, including medical, dental, vision and life insurance through Cigna • 401(k) with up to 2% company match through Fidelity • 20 days of paid time off plus paid holidays • Mileage reimbursement • All technical equipment needed • Full coverage of travel expenses • International team environment • Workplace built on sustainability, equity, diversity, inclusion and mutual respect • Bonus eligibility

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