Senior Digital Field Service Engineer, Argos/ORA/DHS

🔥 48 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

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Alcon

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Alcon is a leading company in the field of eye care, committed to innovating life-changing vision products. Their mission is to help people see brilliantly, enhancing their quality of life. Alcon recently introduced the PRECISION7® contact lens, a revolutionary one-week replacement lens designed to provide clear vision and comfort. With a strong emphasis on research and development, Alcon is dedicated to advancing eye health globally.

📋 Description

• Lead planning and installation activities for Alcon connected products • Coordinate with customer IT teams and Alcon Commercial teams to ensure successful system implementation and operations • Perform corrective maintenance, retrofits, upgrades, and other required field service activities • Address customer concerns, quality assurance matters, and medical safety issues • Provide and support technical on-the-job training • Manage daily schedules and communicate with customers, dispatch, managers, regional teams, and cross-functional partners • Maintain administrative responsibilities accurately and on time • Support Sales, Clinical, In-house Teams, and other Field Engineers as needed • Manage inventory, maintain accurate records, and return unused and failed parts • Promote service contract offerings and partner with the Inside Sales Specialist to support service agreement sales within the assigned territory

🎯 Requirements

• Background in electronics, IT, medical devices, field service, or a related technical environment, supported by relevant education and/or practical experience • Approximately 2+ years of IT and/or medical device field service experience is preferred • Strong understanding of networking, electronics, and mechanical systems • Experience connecting medical devices to hospital or surgery center networks is highly valued • Ability to work independently with minimal supervision and effectively manage multiple priorities, schedules, and customer needs • Strong analytical and troubleshooting skills • Exceptional customer service and professional written and verbal communication skills • Working knowledge of Excel, PowerPoint, Microsoft Teams, and SharePoint • Ability to lift up to 50 pounds • Current valid driver's license and ability to maintain a good driving record • Flexibility to work additional or non-standard hours on short notice and participate in on-call support outside normal working hours • Ability to work approximately 80% in the field and 20% from a home office • Ability to travel overnight approximately 50% of the time, or as business needs require • Associate’s degree or equivalent years of directly related experience • Ability to fluently read, write, understand, and communicate in English • 2 years of relevant experience • Bachelor's Degree in IT / electronics preferred • Five years of IT / medical device field service experience • Field service supporting medical devices, hospital networks and firewalls • EHR / EMR systems and DICOM communication • Solid understanding of cloud technology • Working remotely in a customer-facing position and handling difficult customer situations • Proven technical support skills and effective decision-making capabilities • Familiarity with hospital operating room and surgery center protocols • Practical knowledge of ServiceMax / CRM tools

🏖️ Benefits

• Focused growth and development opportunities • Health insurance • Life insurance • Retirement benefits • Flexible time off for exempt associates

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