Outreach Specialist

Job not on LinkedIn

🔥 9 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $26 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Mae

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

👥 B2C

🔥 Funding within the last year

💰 $2.9M Venture Round - Mae Health on 2025-10

Healthcare • Healthcare Insurance • B2C

Mae is a maternal health company that connects pregnant people with trusted, community-based doulas and care coordinators, integrating with insurance (including Medicaid) to deliver covered doula services, on-demand education, and care navigation. The program is equity-centered with Black maternal health at its core, operates in 12 states, and reports clinical outcomes such as a 41% reduction in preterm birth rates, 26% reduction in c-section rates, and 72% doula utilization. Mae serves individuals (mamas), supports doulas by managing billing and reimbursement, and partners with health plans to improve maternal health outcomes and reduce costs.

📋 Description

• Conduct 140+ outbound calls daily to eligible health plan members • Educate members in English and Spanish about Mae's services and doula support • Build trust through culturally responsive, compassionate communication • Address questions and objections • Secure enrollment during live conversations whenever possible • Guide members through the onboarding process • Meet daily outreach and monthly enrollment targets • Prioritize outreach using internal systems and enrollment goals • Document outreach activity accurately in CRM tools • Identify conversion barriers and communicate solutions proactively • Share patterns, trends, and recurring member concerns • Escalate operational or technical issues promptly • Contribute ideas to improve outreach quality and conversion rates • Report to the Member Services Manager

🎯 Requirements

• 1–3 years of experience in patient outreach, healthcare engagement, enrollment, or high-volume call environments • Proven track record of meeting or exceeding performance targets • Comfortable handling high outbound call volumes • Ability to work independently in a fully remote setting • Strong influencing and motivational communication skills • Emotional resilience when handling rejection or sensitive conversations • Highly organized with strong time management • Comfortable using Slack, Gmail, CRM systems, and digital tools • Quick learner in fast-moving environments • Experience working with Medicaid populations or health plan members preferred • Experience in maternal health, community health, or social services preferred • Reliable high-speed internet • Private, quiet workspace suitable for confidential conversations • Authorization to work in the U.S. as verified through E-Verify • Ability to communicate in English and Spanish

🏖️ Benefits

• Potential for additional monthly performance bonuses • Fully remote work • Full-time W2 temporary employment for 6 months, with potential extension • Monday through Friday availability between 10:00 a.m. and 6:00 p.m. ET • Potential for expanded responsibilities as the program scales