Outreach Specialist

Job not on LinkedIn

🕒 September 24

🗽 New York – Remote

🗽 New York – Remote

💵 $26 / hour

⏳ Contract/Temporary

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mae

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

👥 B2C

🔥 Funding within the last year

💰 $2.9M Venture Round - Mae Health on 2025-10

Healthcare • Healthcare Insurance • B2C

Mae is a maternal health company that connects pregnant people with trusted, community-based doulas and care coordinators, integrating with insurance (including Medicaid) to deliver covered doula services, on-demand education, and care navigation. The program is equity-centered with Black maternal health at its core, operates in 12 states, and reports clinical outcomes such as a 41% reduction in preterm birth rates, 26% reduction in c-section rates, and 72% doula utilization. Mae serves individuals (mamas), supports doulas by managing billing and reimbursement, and partners with health plans to improve maternal health outcomes and reduce costs.

📋 Description

• Make 140+ outbound calls daily to eligible health plan members • Explain Mae's services, maternal health resources, and available doula support • Build trust through compassionate, culturally responsive communication • Answer questions, address concerns, and explain enrollment benefits • Guide interested members through enrollment and onboarding • Work toward daily outreach and monthly enrollment targets • Aim to enroll at least 200 new members monthly • Accurately document outreach activities and member interactions in Mae's systems • Identify barriers to enrollment and recommend improvements to outreach effectiveness • Maintain service quality, accuracy, and confidentiality • Share member feedback and identify recurring needs or concerns • Collaborate with team members to improve the member experience • Escalate operational challenges and contribute to process improvements • Report to the Member Services Manager

🎯 Requirements

• 1–3 years of experience in patient outreach, healthcare engagement, enrollment, customer service, or a high-volume calling environment • Experience working toward measurable performance targets • Strong verbal communication, interpersonal, and relationship-building skills • Comfort conducting high-volume outbound telephone outreach • Ability to work independently, manage priorities, and accurately document activities • Proficiency with digital communication and customer relationship management tools, or ability to learn them quickly • Reliable high-speed internet and a private workspace suitable for confidential member conversations • Must work Monday through Friday, 10:00 a.m. to 6:00 p.m. ET • Preferred: Experience supporting Medicaid populations or health plan members • Preferred: Background in maternal health, community health, or social services • Preferred: Experience with enrollment conversion, member engagement, or outreach campaigns • Preferred: Proficiency in Spanish or other languages relevant to the members Mae serves

🏖️ Benefits

• Potential performance bonuses • Monday through Friday, 10:00 a.m. to 6:00 p.m. ET schedule • Remote work within Mae-approved U.S. hiring states • Temporary assignment may be extended based on business needs and individual performance • Reliable high-speed internet and a private workspace suitable for confidential member conversations

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