Account Manager, Customs Compliance

Job not on LinkedIn

🕒 September 30

🌵 Arizona, California, +13 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

👻 Ghost score 7%

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• Open for 46 days.

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Magaya Corporation

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

📦 Logistics

☁️ SaaS

🤝 B2B

💰 Private equity on 2019-05

Logistics • SaaS • B2B

Magaya Corporation is a provider of software for logistics and supply chain operations. It develops solutions used by freight forwarders, NVOCCs, customs brokers, warehouses and other logistics service providers to manage cargo, warehousing, freight forwarding, shipment tracking, billing and related operational workflows. Magaya offers business-to-business software delivered via on-premise and cloud options to automate and manage logistics processes and integrate with carriers, ports and partners.

📋 Description

• Own an assigned portfolio of existing customers and develop account strategies to increase recurring revenue, strengthen relationships, and support retention • Meet or exceed individual sales quotas through renewals, cross-sell, upsell, license expansion, product adoption, transaction growth, and other expansion opportunities • Identify whitespace and expansion opportunities by understanding customers' operations, challenges, growth plans, and technology needs • Develop and maintain a healthy sales pipeline and provide accurate, timely revenue forecasts • Conduct regular customer meetings, business reviews, product discussions, demonstrations, and onsite visits • Build relationships with operational users, managers, economic buyers, and executive stakeholders • Lead pricing discussions, contract negotiations, objection handling, and closing • Monitor customer expectations, satisfaction, business needs, risks, and opportunities • Serve as primary relationship owner and coordinate Support, Professional Services, Implementation, Product, Finance, and Accounting resources during escalations • Set customer expectations regarding internal processes, service responsibilities, project scope, support interactions, and commercial commitments • Advocate for customers internally while balancing company policies, contractual obligations, and commercial objectives • Handle customer inquiries and work cross-functionally to solve complex business or operational challenges • Maintain accurate account, activity, opportunity, forecast, renewal, and customer information in the CRM and other sales tools • Represent the company at customer meetings, industry conferences, and events • Achieve assigned monthly, quarterly, and yearly sales targets

🎯 Requirements

• Bachelor's degree from an accredited college or university, or an equivalent combination of education and relevant professional experience • Minimum of 2–3 years of B2B sales, account management, or customer expansion experience • Demonstrated experience carrying and achieving an individual sales or revenue quota • Proven ability to identify, develop, negotiate, and close cross-sell and upsell opportunities within an existing customer base • Strong ability to effectively demonstrate software or product features and connect technical capabilities to business outcomes and customer needs • Demonstrated knowledge of both import and export regulations • Experience managing a sales pipeline, forecasting revenue, and maintaining accurate opportunity and account information within a CRM • Excellent verbal, written, presentation, and interpersonal communication skills • Licensed Customs Broker (LCB) preferred • Experience within freight forwarding, logistics, supply chain, transportation technology, customs brokerage, or customs compliance strongly preferred • Working knowledge of customs brokerage and compliance processes, including ACE, ABI, ISF, AES, bonded operations, and FTZ • SaaS or technology sales experience preferred • Proficiency with CRM and sales productivity tools; Salesforce experience preferred • Ability to travel domestically and internationally to visit customers and attend conferences and events (35% travel) • Must have a personal vehicle to visit customers • Valid driver's license with a clean record

🏖️ Benefits

• Work from home structure • Paid time off programs • Paid sick leave • Paid holidays • Medical insurance • Vision insurance • Dental insurance • Voluntary life plans • Critical illness and accident policies • 401(k) retirement plan • Additional training and development opportunities may be provided if sales targets are missed

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