Client Success Specialist – VA Team Coaching

Job not on LinkedIn

🕒 July 21

🇵🇭 Philippines – Remote

💵 ₱38k - ₱42k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Magic, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

⚡ Productivity

B2B • Productivity

Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.

📋 Description

• Manage 15–20 virtual assistants across multiple clients simultaneously • Run daily stand-ups and coach EAs in real-time when issues arise • Build and execute personalized development plans for each team member • Track performance metrics including response times, client satisfaction, and quality scores • Jump in hands-on when clients need immediate support — you're a player-coach, not just a manager • Lead video calls with international clients (US, Australia) daily • Partner with clients to optimize EA workflows and stay ahead of their evolving needs • Manage smooth transitions during team changes, EA replacements, and client handovers • Support EA offboarding and account transition checklists when pairings end • Develop and maintain SOPs for key EA functions • Monitor performance across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse daily • Support client onboarding calls as needed and follow the handover SOP when accounts transition to a new Account Lead • Flag billing discrepancies and relay client billing questions to the billing team — you coordinate, not calculate • Submit a daily Account Lead Pulse (ALP) report following any internal note or escalation • Maintain clean, accurate records on all team and client activity • Use technology proactively to solve problems and stay organized

🎯 Requirements

• 2+ years of hands-on VA or EA experience with international clients (US/AU preferred) • 1+ years of client success, B2B relationship management, and team coordination experience • Comfortable operating across 6+ platforms daily and excited — not stressed — about learning new tools • Professional-level English, written and verbal • Proven track record completing strict programs — bootcamps, certifications, structured training • Full availability for overnight shift and 2-week intensive training with zero absences

🏖️ Benefits

• HMO coverage (after 6 months) • 12 vacation days + 10 sick days per year • 13th month pay • SSS, PhilHealth, PAG-IBIG • Desktop computer provided + full IT support • Paid Training