Customer Experience Operations Manager

Job not on LinkedIn

🔥 1 minute ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $90k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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MagicSchool AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 $2.4M Pre Seed Round on 2023-08

Consulting • Healthcare • Marketing

MagicSchool AI is a leading artificial intelligence platform tailored for the education sector. It offers over 70 AI tools that assist educators in lesson planning, writing assessments, and communicating effectively. The platform is embraced by over 4 million educators worldwide and integrates with learning management systems like Google Classroom and Microsoft Word. MagicSchool AI emphasizes responsible AI use, supporting both educators and students in building AI literacy while ensuring privacy and compliance with regulations. The platform offers a wide range of resources to enhance learning experiences, save educators time, and promote AI literacy, making it a valuable tool for modern education needs.

📋 Description

• Translate evolving business needs into actionable, prioritized workflows and scalable systems improvements • Identify and prototype AI-assisted workflows, including call summarization, account health signals, renewal risk flags, and ticket triage • Take successful AI workflows into production • Evaluate AI features in Salesforce Agentforce/Einstein, Gong, and Intercom and recommend what to adopt, configure, or skip • Serve as the first line of defense for Salesforce and GTM systems support • Independently troubleshoot, diagnose, and resolve systems issues • Write and maintain reusable prompts, agent instructions, and templates • Build and maintain Salesforce flows and automations • Document processes and maintain a single source of truth • Lead cross-functional projects by defining scope, aligning stakeholders, and prioritizing efforts • Ensure CX systems and reporting are intuitive and reliable with a user-first approach

🎯 Requirements

• 2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS • Proven experience administering and building in Salesforce, including flows, automations, and reporting • Strong technical troubleshooting skills • Ability to translate business problems into system solutions • Proficiency in Google Sheets and basic SQL • Comfort learning and using additional tools in the GTM stack • Experience managing projects with multiple stakeholders and balancing tradeoffs • Ability to document, standardize, and scale processes • Strong time management and team collaboration • Ability to push back on stakeholders and build consensus • Hands-on experience using LLMs such as Claude or ChatGPT for real operational problems • Comfort with prompt design and evaluating output quality • Familiarity with automation and integration tools such as N8N, Zapier, and MCP connectors • Judgment about when AI is appropriate versus when a deterministic flow is better • Must be based in the United States or Canada and authorized to work there without visa sponsorship

🏖️ Benefits

• Flexibility of working from home • Unlimited time off • Employer-paid health insurance plans • Dental and vision offered at very low premiums • Generous stock options vested over 4 years • 401k match • Monthly wellness stipend • Work on cutting-edge AI technology impacting educators and students • Mission-driven team focused on efficient and equitable education • Relationship-, trust-, communication-, and collaboration-focused culture