Senior Salesforce Developer – Field Service, Customer Operations

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $123.5k - $145k / year

⏰ Full Time

🟠 Senior

🌐👩‍💻 Salesforce Developer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Mainspring Energy

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

🏭 Manufacturing

📦 Logistics

💼 Consulting

Manufacturing • Logistics • Consulting

Mainspring Energy is a pioneering energy technology company that develops high-efficiency power generation solutions. Their flagship product, the Mainspring Linear Generator, delivers reliable local power at any scale and is designed for flexibility to utilize increasingly cleaner fuels as they become available. Mainspring is committed to advancing the energy landscape by promoting local power generation, enhancing resilience, and reducing carbon emissions, all while providing cost-effective solutions for a diverse range of applications, including commercial, industrial, and utility projects.

📋 Description

• Design, configure, develop, test, deploy, and maintain Salesforce solutions using Apex, Lightning Web Components, Flow, SOQL, APIs, and native platform capabilities • Translate business requirements into scalable technical designs, workflows, data models, integrations, and user experiences • Evaluate native Salesforce functionality before introducing custom development or third-party applications • Ensure solutions are secure, maintainable, and aligned with Salesforce development best practices • Drive rigorous engineering methodologies, including version control, sandbox management, comprehensive testing, and streamlined release processes • Produce technical documentation, test plans, and deployment materials • Develop and enhance Salesforce Field Service capabilities, including work orders, service appointments, scheduling, dispatch, service territories, skills, mobile workflows, and preventive maintenance • Improve workflows for field technicians, dispatchers, service coordinators, O&M teams, and customer-facing users • Build and support Service Cloud solutions for case management, escalations, service history, customer communication, and issue resolution • Provision new users, troubleshoot the mobile app, and perform data corrections • Develop and enhance customer and partner experiences through Experience Cloud • Design, support, and maintain integrations between Salesforce and other enterprise systems • Support data modeling, migration, reconciliation, and data-quality efforts across customer, asset, and service records • Troubleshoot production issues, perform root-cause analysis, and implement sustainable fixes • Support release planning, testing, deployment, source control, CI/CD, permissions, and security • Monitor automations and integrations and help reduce technical debt • Partner with Field Operations, O&M, Customer Success, Engineering, and Enterprise Systems to gather requirements and deliver solutions • Lead or participate in discovery sessions, solution reviews, testing, and implementation planning • Identify opportunities to simplify workflows, improve platform performance, and increase user adoption • Communicate technical tradeoffs, risks, dependencies, and recommendations to technical and nontechnical stakeholders • Stay current on Salesforce capabilities and recommend relevant platform improvements

🎯 Requirements

• 7+ years of Salesforce development, configuration, or implementation experience • Extensive hands-on experience with Salesforce Field Service in a complex operational environment • Strong experience with Service Cloud and the broader Salesforce platform • Proficiency with Apex, Lightning Web Components, Flow, SOQL, APIs, data modeling, and Salesforce security • Ability to independently analyze ambiguous requirements, design solutions, and deliver production-ready functionality • Experience designing and supporting integrations between Salesforce and other enterprise applications • Strong understanding of field service processes, including scheduling, dispatch, technician mobility, work execution, service history, and preventive maintenance • Experience supporting Field Operations, O&M, Customer Success, customer support, or other asset-intensive business processes • Strong troubleshooting, communication, and stakeholder-management skills • Ability to operate effectively in a fast-moving, cross-functional environment • Experience with Experience Cloud and customer or partner portals preferred • Experience with Manufacturing Cloud or Sales Cloud preferred • Familiarity with installed products, asset hierarchies, warranties, service contracts, and fleet maintenance preferred • Relevant Salesforce certifications preferred • Experience in energy, manufacturing, industrial equipment, utilities, or another asset-intensive industry preferred

🏖️ Benefits

• Pre-IPO stock options • Benefits • Remote work • Salary adjusted to reflect local market conditions based on employee location