Production Operations Lead

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Makpar Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🏛️ Government

Cybersecurity • Government • IT

Makpar Corporation is an experienced solutions-oriented contractor focused on modernizing IT infrastructure for the Federal government. They specialize in identity, credential, and access management, cybersecurity, IT project management, agile transformation, DevSecOps, cloud migration, and health IT among other services. Makpar is committed to delivering innovative solutions through their in-house research and development lab, frequently collaborating with federal agencies to tackle strategic issues. Their comprehensive approach includes leveraging technologies such as AWS, AI/ML, SAFe Agile, and CI/CD automation.

📋 Description

• Coordinate day-to-day production O&M execution for an IRS opportunity. • Support 24x7 operational continuity, incident response, monitoring, RCA, patch/vulnerability remediation support, backup/restore validation, DR support, operational reporting, and production-readiness coordination. • Lead operational support for production API gateway environments, including monitoring, incident response, triage, restoration coordination, and service continuity. • Ensure incidents and service requests are logged, tracked, updated, and closed in ServiceNow or equivalent IRS-approved ITSM tooling. • Support P1/P2 response processes, escalation, communications, restoration tracking, post-incident review, and RCA development. • Coordinate with gateway engineers, Government technical leads, cybersecurity, infrastructure, network, identity, CI/CD, database, and monitoring teams for issue resolution. • Track and support patching, vulnerability remediation, certificate updates, configuration changes, backup/restore validation, DR exercises, and production-readiness checks. • Maintain operational runbooks, incident playbooks, knowledge articles, dashboard evidence, SLA metrics, and monthly/quarterly operational reporting inputs. • Support operational continuity across IBM webMethods, the modernized gateway product, and any approved dual-run period.

🎯 Requirements

• 7+ years of IT operations, production support, SRE, platform operations, application operations, middleware operations, or related experience. • 4+ years supporting production systems with formal incident, change, problem, and release-management processes. • Experience supporting 24x7 or mission-critical production environments with defined SLAs. • Hands-on experience with ServiceNow or comparable ITSM tools. • Experience with incident triage, RCA, corrective-action tracking, operational reporting, monitoring dashboards, and escalation management. • Familiarity with API gateways, middleware, integration platforms, web services, or application-layer platform support. • Experience supporting vulnerability remediation, patch coordination, backup/restore validation, DR exercises, and operational readiness. • Strong written communication skills for RCA, status reporting, runbooks, and operational documentation.

🏖️ Benefits

• At Makpar Corporation we understand that we all need to balance work and life – that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. • We believe in keeping our employees happy, healthy and engaged. • We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.