Senior Enterprise Account Manager

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Maleda Tech

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Maleda Tech is a global contingent workforce solutions provider offering Employer of Record (EOR) services, Managed Service Provider (MSP) programs, Vendor Management System (VMS) implementation, staff augmentation, recruiting, strategic sourcing, tail spend management, and legal/contract operations. They position themselves as a personalized, boutique partner focused on risk compliance and efficient hiring, with an emphasis on diversity (committed to recruiting at least 85% of employees from diverse backgrounds). The company also runs immersive training and mentorship programs to build candidate pipelines and has operations in the Bay Area (California, US) and Addis Ababa (Ethiopia).

📋 Description

• Own the health and performance of API connections with key hotel supply and connectivity partners, ensuring high uptime, low error rates, and reliable inventory flow. • Monitor diagnostics such as active and inactive hotel counts, error rates, and booking conversion issues, and lead the investigation when something looks off. • Perform advanced, second-level troubleshooting to identify root causes, then facilitate solutions between partners and internal engineering teams. • Build and execute commercial account plans that grow the business through each partner, optimizing hotel selection, rates, and content quality. • Develop technical roadmaps for connectivity enhancements and keep stakeholders aligned across both organizations through long, multi-party projects. • Think entrepreneurially about the next leg of growth at scale, and deliver measurable commercial outcomes rather than just operational activity.

🎯 Requirements

• Hands-on hotel connectivity experience, gained at an OTA, a channel manager or connectivity provider, or a hotel chain with a connectivity background. • Deep, practical API experience with hotel or travel industry specifications, sufficient to carry a substantive technical conversation and perform second-level troubleshooting. • A genuine blend of technical fluency and commercial acumen, comfortable speaking to partners about both the integration and the business opportunity. • Strong project management skills, with a track record of aligning many stakeholders across large, year-long initiatives. • Roadmap thinking with a clear focus on measurable impact. • An entrepreneurial mindset suited to working within broad guardrails at a dynamic, fast-moving company.