WordPress Support Specialist – Contractor

Job not on LinkedIn

🕒 February 20

🗽 New York – Remote

🗽 New York – Remote

💵 $15 - $35 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Mannix Marketing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1996

🛍️ eCommerce

Digital Marketing • eCommerce • SEO

Mannix Marketing is a full-service digital marketing agency specializing in SEO, web design, and online advertising. With over 27 years of experience, they focus on helping businesses in various sectors like senior living, tourism, and manufacturing to increase their online presence, generate leads, and grow sales through effective digital marketing strategies. Their award-winning team combines expertise in search engine optimization, social media, PPC, and local advertising to deliver measurable results for their clients.

📋 Description

• Resolve incoming support tickets via Zendesk — content updates, plugin issues, broken layouts, form troubleshooting, and more • Perform edits and updates on custom-coded WordPress sites (PHP, custom themes, no page builders) • Manage and troubleshoot hosting issues including cPanel, DNS records, SSL certificates, and domain configuration • Work with plugins including ACF Pro, Gravity Forms, Classic Editor, Yoast SEO, and Custom Post Type UI • Assist with Google Workspace administration tasks including user management, email setup, and permissions • Identify and escalate issues that require developer-level intervention • Communicate clearly and professionally with clients and internal team members when explaining technical issues in plain language

🎯 Requirements

• 3+ years of hands-on WordPress experience working with custom-coded themes — not page builders • Demonstrable experience with custom PHP and WordPress template hierarchy • Comfort working in sites built without Gutenberg, Elementor, Divi, Beaver Builder, or similar tools • Experience with cPanel, DNS management, SSL installation/renewal • Familiarity with ACF Pro, Gravity Forms, Classic Editor, and Yoast SEO • Experience using a ticketing system (Zendesk strongly preferred) • Ability to write custom CSS — no Tailwind, no Bootstrap • Strong written communication skills — you'll often be the first point of contact for clients describing issues • Strongly Preferred Google Workspace admin experience (adding users, configuring email, managing aliases and permissions) • Familiarity with WCAG 2.2 AA accessibility standards • Experience supporting an agency client portfolio (multiple sites simultaneously) • Upwork or other platform profile with verifiable reviews from support/maintenance work