Bilingual Disability Case Analyst – Case Manager

🕒 August 8

🇨🇦 Canada – Remote

💵 $52.6k - $87.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Manage a dedicated caseload in compliance with service level agreements and turnaround targets • Complete daily administrative tasks, including timely responses to emails and telephone calls • Assess claims based on contractual, medical, and vocational barriers • Collaborate with plan sponsors, plan members, treatment providers, disability specialists, rehabilitation specialists, and medical consultants • Drive cases toward successful return to work or job-resolution readiness • Write letters communicating pertinent benefit-related information using analytical reasoning • Communicate difficult claims-related decisions with empathy, resiliency, and compassion • Support plan members through illness, injury, and recovery • Assess medical, functional, vocational, and psychosocial factors • Design recovery and return-to-work strategies

🎯 Requirements

• Fully bilingual in French and English • Ability to communicate in English and French to support clients from jurisdictions outside Quebec • College or university degree in a healthcare program or equivalent work experience considered an asset • Ability to make meaningful decisions efficiently under tight deadlines • Knowledge of disability management and/or group benefits considered an asset • Background in a health-related field advantageous • Skilled in handling incoming and outgoing calls • Excellent organizational and prioritization skills • Ability to assess medical, functional, vocational, and psychosocial factors • Ability to design recovery and return-to-work strategies • Ability to work with contractual, medical, and vocational information

🏖️ Benefits

• Flexible work environment • Learning and career growth support • Well-being and inclusion support • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension plan • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays • Vacation days • Personal days • Sick days • Statutory leaves of absence • Incentive programs and incentive compensation tied to business and individual performance