Bilingual Investment Claims Adjudicator

🕒 July 30

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Provide exceptional service to internal and external customers through professional interactions • Communicate professionally in written and verbal form • Demonstrate empathy and anticipate client needs through active listening • Review claims and handle files according to procedures, product requirements, privacy legislation, pension legislation, anti-money-laundering rules, and Canadian tax regulations • Document claim files and maintain accurate records of events • Obtain complete file information to ensure accuracy • Update systems accurately to ensure correct reserve calculations

🎯 Requirements

• French and English bilingualism required • Basic mathematical skills • Comfort navigating calls with grieving or emotional clients • Excellent interpersonal skills • Strong verbal and written communication skills • Ability to interact successfully with customers, claimants, financial advisors, lawyers, and employees • Customer-service orientation • Ability to respond constructively and decisively in high-pressure or emotional situations • Ability to thrive in a high-energy culture • Continuous improvement mindset • Strong organizational skills and ability to multitask while meeting service standards • 1–2+ years’ experience adjudicating claims is an asset • Working knowledge of processing and imaging systems is an asset • Knowledge of investment products is an asset • Working knowledge of government legislation, the Insurance Act, and Quebec Civil Code is an asset • Basic knowledge of administrative systems, including Mainframes, AWD, and iFAST, is an asset • Knowledge of developing professional letters

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance coverage • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays • Vacation • Personal days • Sick days • Statutory leaves of absence • Flexible environment • Learning and career growth opportunities • Well-being and inclusion support