Bilingual Investment Claims Adjudicator

🕒 July 30

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Provide exceptional service to internal and external customers • Communicate professionally in written and verbal interactions • Demonstrate empathy and anticipate client needs through active listening • Review claims and handle files according to procedures, product requirements, privacy and pension legislation, anti-money-laundering rules, and Canadian tax regulations • Document claim files accurately • Obtain complete file information • Update systems accurately to support reserve calculations • Support clients from various jurisdictions outside Quebec • Interact with claimants, financial advisors, lawyers, employees, and internal stakeholders

🎯 Requirements

• Bilingual French and English required • Basic mathematical skills • Comfort handling calls with grieving or emotional clients • Excellent interpersonal skills • Proficient verbal and written communication • Ability to interact with customers, claimants, financial advisors, lawyers, and employees • Customer service orientation • Ability to respond constructively and decisively in high-pressure or emotional situations • Ability to thrive in a high-energy culture • Continuous improvement mindset • Strong organizational skills for multitasking and meeting service standards • 1–2+ years of experience adjudicating claims is an asset • Working knowledge of processing and imaging systems is an asset • Knowledge of investment products is an asset • Working knowledge of government legislation, the Insurance Act, and Quebec Civil Code is an asset • Basic knowledge of administrative systems, including Mainframes, AWD, and iFAST, is an asset • Knowledge of developing professional letters is an asset

🏖️ Benefits

• Flexible environment supporting well-being and inclusion • Health insurance • Dental insurance • Mental health benefits • Vision coverage • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Learning and career growth support • Incentive programs and incentive compensation tied to business and individual performance