Manager, Global Fund Solutions – Transformation

🕒 4 days ago

🏢🏡 Boston – Hybrid

💵 $92.5k - $160.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

💸 Finance

⚕️ Healthcare Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Finance • Insurance • Healthcare Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Partner with stakeholders to understand business priorities, challenges, and operational pain points • Analyze end-to-end workflows to identify opportunities for process improvement, automation, and organizational optimization • Lead structured problem-solving, including root cause analysis and solution design • Develop business cases, project charters, and implementation plans to support transformation initiatives • Drive standardization, simplification, and scalability across fund operations • Develop and document current and future state processes (process maps, SIPOC, RACI) • Identify opportunities to leverage automation and workflow tools to improve efficiency • Lead evaluation and adoption of AI-enabled solutions (e.g., copilots, intelligent automation, agent-based solutions) • Partner with technology and development teams to deliver scalable solutions • Lead or support multiple initiatives from planning through execution • Manage timelines, risks, and dependencies • Drive stakeholder alignment and support adoption of new processes and tools • Build strong cross-functional relationships across operations, technology, and leadership • Communicate clearly with senior stakeholders on objectives, progress, risks, and outcomes • Influence decision-making through data-driven insights and recommendations

🎯 Requirements

• 7+ years of experience in asset management or financial services, including fund operations, consulting, compliance, or audit • Experience in process improvement, transformation, or operational excellence initiatives • Strong understanding of fund administration and operational workflows • Experience with process improvement methodologies (e.g., Lean, Six Sigma) • Working knowledge of automation tools (e.g., Alteryx, Microsoft Power Platform) • Strong familiarity and practical experience applying AI in an operational or business context • Strong analytical, problem-solving, and business analysis skills • Demonstrated project management and delivery experience • Strong communication and stakeholder management skills • Ability to influence without direct authority • Results-oriented mindset focused on efficiency, risk reduction, and value creation • Ability to manage multiple priorities in a fast-paced environment

🏖️ Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage • adoption/surrogacy and wellness benefits • employee/family assistance plans • various retirement savings plans • financial education and counseling resources • generous paid time off including up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time